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subject:"Consumer behaviour"
~isPartOf:"Reihe: Marketing : MAR"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Consumer Behaviour"
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Subject
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Consumer behaviour
Konsumentenverhalten
282
Beziehungsmarketing
122
Relationship marketing
121
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
102
Kundenzufriedenheit
102
Customer service
35
Kundenservice
35
Emotion
34
Dienstleistungssektor
29
Service industry
29
Einzelhandel
22
Retail trade
22
Beschwerdemanagement
21
Complaint management
21
Customer experience
21
Viral marketing
21
Virales Marketing
21
Online retailing
20
Online-Handel
20
Social Web
20
Social web
20
Brand management
19
Markenführung
19
Satisfaction
17
Services
17
USA
17
United States
17
Dienstleistung
16
Brand image
14
Customer engagement
14
Customer integration
14
Deutschland
14
Germany
14
Kundenintegration
14
Markenimage
14
Servicescape
13
Verbraucherverhalten
13
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Online availability
All
Undetermined
142
Free
3
Type of publication
All
Article
257
Book / Working Paper
25
Type of publication (narrower categories)
All
Article in journal
259
Aufsatz in Zeitschrift
259
Hochschulschrift
14
Thesis
14
Bibliografie enthalten
2
Bibliography included
2
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
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Language
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English
261
German
21
Author
All
Huber, Frank
9
Mattila, Anna S.
7
Sharma, Piyush
7
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Appelmann, Eva
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Benoit, Sabine
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
Kim, Jong Min
2
Kim, Namwoon
2
Koku, Paul Sergius
2
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Institution
All
Josef Eul Verlag GmbH
3
Published in...
All
Reihe: Marketing : MAR
The journal of services marketing
Journal of business research : JBR
1,977
Journal of retailing and consumer services
1,930
International journal of consumer studies
761
International journal of hospitality management
723
Psychology & marketing
658
Journal of consumer research : JCR ; an interdisciplinary bimonthly
581
NBER working paper series
514
Working paper / National Bureau of Economic Research, Inc.
431
The journal of product & brand management
393
Asia Pacific journal of marketing and logistics
391
NBER Working Paper
380
European Journal of Marketing
365
Journal of Consumer Marketing
365
The journal of brand management : an international journal
355
European journal of marketing : EJM
348
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of marketing research : JMR
343
Management science : journal of the Institute for Operations Research and the Management Sciences
333
Journal of international consumer marketing
319
Journal of travel and tourism marketing
318
Journal of marketing management : MM
307
Journal of retailing
303
Tourism management : research, policies, practice
301
Journal of marketing communications
300
Cogent business & management
297
International journal of retail & distribution management
292
Marketing letters : a journal of research in marketing
292
The international review of retail, distribution and consumer research
292
Journal of marketing
290
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
Journal of the Academy of Marketing Science
284
The journal of consumer marketing
284
Journal of consumer behaviour : an international research review
283
Journal of fashion marketing and management
283
SpringerLink / Bücher
282
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
273
Technological forecasting & social change : an international journal
262
International Journal of Retail & Distribution Management
261
International journal of contemporary hospitality management
261
Journal of business ethics : JOBE
259
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Source
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ECONIS (ZBW)
282
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81
Why do they make things so complicated? : desperate consumers in complex buying situations
Mützel, Lisa
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011721568
Saved in:
82
Alternative measures of satisfaction and word of mouth
Sivadas, Eugene
;
Jindal, Rupinder Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 119-130
Persistent link: https://www.econbiz.de/10011654593
Saved in:
83
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
84
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
85
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
86
Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Leino, Henna M.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 760-770
Persistent link: https://www.econbiz.de/10011801525
Saved in:
87
Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
Saved in:
88
Effects of exit barriers on word of mouth activities
Pollack, Birgit Leisen
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 512-526
Persistent link: https://www.econbiz.de/10011801574
Saved in:
89
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
90
Explaining customers' financial service choice with loyalty and cross-buying behaviour
Estrella-Ramón, Antonia
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 539-555
Persistent link: https://www.econbiz.de/10011801588
Saved in:
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