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subject:"Service industry"
~isPartOf:"Beiträge zum Controlling"
~isPartOf:"Journal of service management"
~isPartOf:"South Asian journal of management : SAJM"
~subject:"Betriebliche Wertschöpfung"
~subject:"Beziehungsmarketing"
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Service industry
Betriebliche Wertschöpfung
Beziehungsmarketing
Dienstleistungsmarketing
25
Services marketing
25
Relationship marketing
12
Dienstleistungsqualität
9
Service quality
9
Consumer behaviour
7
Customer satisfaction
7
Konsumentenverhalten
7
Kundenzufriedenheit
7
Dienstleistungsmanagement
6
Dienstleistungssektor
6
Service management
6
Customer integration
5
Dienstleistung
5
Kundenintegration
5
Services
5
Value creation
5
Marketing theory
4
Marketingtheorie
4
Service marketing
4
Theorie
4
Theory
4
Co-creation
3
Service logic
3
Betriebswirtschaftslehre
2
Bibliometrics
2
Bibliometrie
2
Brand management
2
Business economics
2
Business services
2
Controlling
2
Customer experience
2
Hotel industry
2
Hotellerie
2
Internes Marketing
2
Lieferantenmanagement
2
Management control
2
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15
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Jaakkola, Elina
2
Lin, Jiun-sheng Chris
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Mosiek, Thomas
2
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1
Anand, Gunjan
1
Bateman, Nicola
1
Blazevic, Vera
1
Buxton, Rosamnd Chester
1
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1
Cheung, Lilliemay
1
Choudhary, Vipin
1
Chowdhary, Rupal
1
Dixon, Michael
1
Ferrier, Elizabeth
1
Grönroos, Christian
1
Hannibal, Claire
1
Helkkula, Anu
1
Hillebrand, Bas
1
Hodgkinson, Ian R.
1
Hsieh, Chia-chuan
1
Jain, Mansi
1
Kapooria, Pallavi Joshi
1
Karniouchina, Ekaterina V.
1
Keating, Byron W.
1
Kemp, Ron
1
Khan, Kalim
1
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1
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Lin, Cheng-yu
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1
Mehrotra, Deepika
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1
N'Goala, Gilles
1
Nijssen, E. J.
1
Panwar, Tapish
1
Rahman, Arafat
1
Ravald, Annika
1
Rhee, Bo van der
1
Sidaoui, Karim
1
So, Kevin Kam Fung
1
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Beiträge zum Controlling
Journal of service management
South Asian journal of management : SAJM
The journal of services marketing
27
Journal of retailing and consumer services
12
Services marketing quarterly
12
Journal of service research : JSR
11
European journal of marketing : EJM
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of business research : JBR
8
Journal of the Academy of Marketing Science
7
Kundenbeziehungen im Dienstleistungsbereich
7
SpringerLink / Bücher
7
The service industries journal
7
International journal of contemporary hospitality management
6
Marketing theory
6
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
5
Basler Schriften zum Marketing
5
Fokus Dienstleistungsmarketing
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Managing consumer services : factory or theater?
5
Dienstleistungsmarken : Forum Dienstleistungsmanagement
4
European journal of marketing
4
Journal of service research
4
Managing service quality : MSQ ; an international journal
4
The international journal of bank marketing : IJBM
4
The journal of business & industrial marketing
4
Advances in services marketing
3
Edward Elgar E-Book Archive
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
Management im Gesundheitswesen : das Lehrbuch für Studium und Praxis
3
Meddelanden från Svenska Handelshögskolan
3
Public management review
3
Tourism management : research, policies, practice
3
A Research Agenda for Service Marketing
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
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ECONIS (ZBW)
18
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1
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1
Strategizing for premium positioning : the case of hotel grandeur
Chowdhary, Rupal
;
Anand, Gunjan
;
Kapooria, Pallavi Joshi
; …
- In:
South Asian journal of management : SAJM
28
(
2021
)
3
,
pp. 195-211
Persistent link: https://www.econbiz.de/10012792569
Saved in:
2
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
3
The "beauty" of ingredients : influence of ingredient branding on service purchase decision
Panwar, Tapish
;
Khan, Kalim
- In:
South Asian journal of management : SAJM
29
(
2022
)
1
,
pp. 106-133
Persistent link: https://www.econbiz.de/10013326842
Saved in:
4
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
5
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
6
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
7
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
8
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
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