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subject:"Service quality"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Dienstleistungsqualität"
~subject:"Pflegeberufe"
~subject:"Wettbewerb"
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Service quality
Dienstleistungsqualität
Pflegeberufe
Wettbewerb
Hospital
34
Krankenhaus
34
Gesundheitsversorgung
26
Health care
26
Gesundheitswesen
19
Health care system
19
Patienten
16
Patients
16
Scheduling problem
15
Scheduling-Verfahren
15
appointment scheduling
9
Business process management
6
Prozessmanagement
6
Simulation
6
Theorie
6
Theory
6
health care
6
Capacity planning
4
Gesundheitspolitik
4
Health policy
4
Kapazitätsplanung
4
Quality management
4
Qualitätsmanagement
4
Queueing theory
4
Warteschlangentheorie
4
healthcare
4
simulation
4
Markov chain
3
Markov-Kette
3
Operations Research
3
Operations research
3
Terminplanung
3
Time scheduling
3
healthcare operations
3
no-shows
3
service operations
3
Markov decision processes
2
Nonprofit organization
2
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10
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English
10
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Kc, Diwas Singh
2
Liu, Nan
2
Aflaki, Sam
1
Anderson, David
1
Andritsos, Dimitrios A.
1
Bretthauer, Kurt M.
1
Côté, Murray J.
1
Gao, Guodong
1
Golden, Bruce
1
LaGanga, Linda R.
1
Lawrence, Stephen R.
1
Osadchiy, Nikolay
1
Ren, Zhong Justin
1
Salzarulo, Peter A.
1
Schultz, Kenneth L.
1
Singer, Sara J.
1
Terwiesch, Christian
1
Theokary, Carol
1
Tucker, Anita L.
1
Ziya, Serhan
1
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Production and operations management : an international journal of the Production and Operations Management Society
Health care management review : HCM review
101
International journal of hospitality management
56
Journal of health economics
56
Working paper / National Bureau of Economic Research, Inc.
55
Journal of health organization and management
54
NBER working paper series
52
NBER Working Paper
48
Quality management journal : QMJ
35
Health economics
30
Health care management science
27
Health marketing quarterly
23
International journal of contemporary hospitality management
22
The European journal of health economics : HEPAC ; health economics in prevention and care
21
The TQM journal : the international review of organizational improvement
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
The European journal of health economics
17
International journal of health care finance and economics
16
Ruhr economic papers
16
CHE research paper
14
Discussion paper / Centre for Economic Policy Research
14
The service industries journal
14
Total quality management & business excellence
14
Discussion paper series / IZA
13
Inquiry : a journal of health care organization, provision and financing
13
Manufacturing & service operations management : M & SOM
13
International journal of production research
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Tourism management : research, policies, practice
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
SpringerLink / Bücher
11
The international journal of human resource management
11
European journal of operational research : EJOR
10
Health economics review
10
International journal of production economics
10
Journal of business research : JBR
10
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1
Are patients patient? : the role of time to appointment in patient flow
Osadchiy, Nikolay
;
Kc, Diwas Singh
- In:
Production and operations management : an international …
26
(
2017
)
3
,
pp. 469-490
Persistent link: https://www.econbiz.de/10011673556
Saved in:
2
Benefits of surgical smoothing and spare capacity : an econometric analysis of patient flow
Kc, Diwas Singh
;
Terwiesch, Christian
- In:
Production and operations management : an international …
26
(
2017
)
9
,
pp. 1663-1684
Persistent link: https://www.econbiz.de/10011747367
Saved in:
3
Optimal choice for appointment scheduling window under patient no-show behavior
Liu, Nan
- In:
Production and operations management : an international …
25
(
2016
)
1
,
pp. 128-142
Persistent link: https://www.econbiz.de/10011437197
Saved in:
4
The effectiveness of management-by-walking-around : a randomized field study
Tucker, Anita L.
;
Singer, Sara J.
- In:
Production and operations management : an international …
24
(
2015
)
2
,
pp. 253-271
Persistent link: https://www.econbiz.de/10010528689
Saved in:
5
Competition and the operational performance of hospitals : the role of hospital objectives
Andritsos, Dimitrios A.
;
Aflaki, Sam
- In:
Production and operations management : an international …
24
(
2015
)
11
,
pp. 1812-1832
Persistent link: https://www.econbiz.de/10011411927
Saved in:
6
Panel size and overbooking decisions for appointment-based services under patient no-shows
Liu, Nan
;
Ziya, Serhan
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2209-2223
Persistent link: https://www.econbiz.de/10010479060
Saved in:
7
Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time
Anderson, David
;
Gao, Guodong
;
Golden, Bruce
- In:
Production and operations management : an international …
23
(
2014
)
12
,
pp. 2178-2190
Persistent link: https://www.econbiz.de/10010479075
Saved in:
8
Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.
;
Lawrence, Stephen R.
- In:
Production and operations management : an international …
21
(
2012
)
5
,
pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
Saved in:
9
An empirical study of the relations between hospital volume, teaching status, and service quality
Theokary, Carol
;
Ren, Zhong Justin
- In:
Production and operations management : an international …
20
(
2011
)
3
,
pp. 303-318
Persistent link: https://www.econbiz.de/10009160903
Saved in:
10
The impact of variability and patient information on health care system performance
Salzarulo, Peter A.
;
Bretthauer, Kurt M.
;
Côté, Murray J.
- In:
Production and operations management : an international …
20
(
2011
)
6
,
pp. 848-859
Persistent link: https://www.econbiz.de/10009405320
Saved in:
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