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subject:"Success factor"
~isPartOf:"The journal of services marketing"
~source:"econis"
~subject:"Customer value"
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Search: subject_exact:"Beziehungsmarketing"
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Success factor
Customer value
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
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14
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Ahn, Kwanghoon
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Bhatti, Waheed Akbar
1
Bordian, Mariia
1
Bouman, Nijs
1
Bucic, Tania
1
Chung, Namho
1
Chwialkowska, Agnieszka
1
Cronin, J. J.
1
Del Chiappa, Giacomo
1
Gallarza, Martina G.
1
Gil Saura, Irene
1
Gil-Saura, Irena
1
Glowik, Mario
1
Grace, Debra
1
Guo, Lin
1
Hau Nguyen Le
1
Heinonen, Kristina
1
Hendricks, Jennifer
1
Hollebeek, Linda D.
1
Kim, Young
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Le Nguyen Hau
1
Lee, Jong-Won
1
Lee, Yong-Ki
1
Lo Iacono, Joseph
1
Luu, Ngoc
1
Manthiou, Aikaterini
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Ngo, Liem Viet
1
Nguyen, Dung Tien
1
Pham Hung Cuong
1
Plé, Loïc
1
Schmitz, Gertrud
1
Simonse, Lianne
1
Strandvik, Tore
1
Tang, Chuanyi
1
Thuy Ngoc Pham
1
Tram-Anh Ngoc Pham
1
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The journal of services marketing
Journal of business research : JBR
59
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of retailing and consumer services
32
SpringerLink / Bücher
27
The journal of business & industrial marketing
20
International journal of hospitality management
19
Journal of the Academy of Marketing Science
19
Gabler Edition Wissenschaft
18
Journal of strategic marketing
18
Journal of marketing
16
International journal of electronic customer relationship management : IJECRM
15
The service industries journal
15
Handbook of research on customer equity in marketing
14
Journal of service research : JSR
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Journal of creating value
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Springer eBook Collection / Business and Economics
12
International journal of contemporary hospitality management
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing research : JMR
10
The journal of product & brand management
10
Business horizons
9
Service business
9
Technological forecasting & social change : an international journal
9
Cogent business & management
8
European management journal
8
Harvard-Business-Manager : das Wissen der Besten
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Tourism management : research, policies, practice
8
Harvard business review : HBR
7
Journal of marketing analytics : JMA
7
Journal of marketing management : MM
7
Management decision : MD
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Marketing theory
7
The TQM journal : the international review of organizational improvement
7
International journal of project management : the journal of The International Project Management Association
6
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ECONIS (ZBW)
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
6
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
7
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
8
Studying customers' resource integration by service employees in interactional value co-creation
Plé, Loïc
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 153-164
Persistent link: https://www.econbiz.de/10011486995
Saved in:
9
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
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