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subject:"Success factor"
~isPartOf:"The service industries journal"
~subject:"Social web"
~subject:"Vertrauen"
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Search: subject_exact:"Beziehungsmarketing"
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Success factor
Social web
Vertrauen
Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Beschwerdemanagement
15
Complaint management
15
Betriebliche Wertschöpfung
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
E-commerce
12
Electronic Commerce
12
Dienstleistungssektor
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Arbeitsverhalten
10
Brand management
10
Markenführung
10
Social Web
10
Work behaviour
10
Emotion
9
Online retailing
9
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Article
28
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28
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28
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English
28
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Alves, Helena
1
Balaji, M. S.
1
Barra, Cristobal
1
Beatson, Amanda
1
Boateng, Henry
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Choi, Beom Joon
1
Dai, You-De
1
Denktaş-Şakar, Gül
1
Di, Eh
1
Diffley, Sarah
1
Drennan, Judy
1
Eid, Riyad
1
Ferreira, João José Matos
1
Furuoka, Fumitaka
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Ha, Hong Youl
1
Ha, Sejin
1
Hinson, Robert
1
Hoang, Duc
1
Hollebeek, Linda D.
1
Hsiao, Chieh-Yu
1
Huang, Chien-jung
1
Huang, Ran
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Janda, Swinder
1
Jha, Subhash
1
Kosiba, John Paul Basewe
1
Kousi, Sofia
1
Kumar, Satish
1
La, Suna
1
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Published in...
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The service industries journal
Journal of business research : JBR
127
Journal of retailing and consumer services
112
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
42
International journal of internet marketing and advertising : IJIMA
39
The journal of product & brand management
37
The journal of business & industrial marketing
35
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
33
The journal of services marketing
30
International journal of hospitality management
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
SpringerLink / Bücher
29
Asia Pacific journal of marketing and logistics
28
International journal of electronic customer relationship management : IJECRM
28
International journal of electronic marketing and retailing : IJEMR
28
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
27
The journal of brand management : an international journal
27
Marketing intelligence & planning
24
Cogent business & management
22
Journal of hospitality marketing & management
22
Business horizons
21
Journal of internet commerce
21
Journal of promotion management : innovations in planning and applied research
20
Journal of service management
20
Journal of the Academy of Marketing Science
19
Journal of business-to-business marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Psychology & marketing
18
Service business
18
Technological forecasting & social change : an international journal
18
International journal of business information systems : IJBIS
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
International journal of technology marketing : IJTMkt
16
Journal of global marketing
16
Journal of marketing communications
16
Journal of electronic commerce research : JECR
15
Journal of travel and tourism marketing
15
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ECONIS (ZBW)
28
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1
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
2
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
3
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
6
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
7
Stakeholder engagement via social media : an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
8
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
9
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
10
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
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