//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~accessRights:"restricted"
~subject:"Beziehungsmarketing"
~subject:"Complaint management"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
USA
Beziehungsmarketing
Complaint management
Emotion
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
more ...
less ...
Online availability
All
Undetermined
Free
1,043
Type of publication
All
Article
2,844
Book / Working Paper
71
Type of publication (narrower categories)
All
Article in journal
2,777
Aufsatz in Zeitschrift
2,777
Aufsatz im Buch
48
Book section
48
Conference paper
24
Konferenzbeitrag
24
research-article
13
Hochschulschrift
10
Aufsatzsammlung
9
Arbeitspapier
3
Collection of articles of several authors
3
Graue Literatur
3
Lehrbuch
3
Non-commercial literature
3
Sammelwerk
3
Textbook
3
Thesis
3
Working Paper
3
case-report
2
conceptual-paper
2
Bibliografie
1
Case study
1
Fallstudie
1
Handbook
1
Handbuch
1
Umfrage
1
review
1
more ...
less ...
Language
All
English
2,878
German
36
Undetermined
1
Author
All
Han, Heesup
31
Mattila, Anna S.
13
Prentice, Catherine
12
Svensson, Göran
12
Bilgihan, Anil
11
Rather, Raouf Ahmad
11
So, Kevin Kam Fung
10
Sparks, Beverley
10
Sreejesh, S.
10
Balaji, M. S.
9
Khan, Imran
9
Quach, Sara
9
Ahn, Jiseon
8
Grégoire, Yany
8
Gustafsson, Anders
8
Hyun, Sunghyup Sean
8
Klaus, Philipp
8
Loureiro, Sandra Maria Correia
8
Prayag, Girish
8
Wong, IpKin Anthony
8
Gong, Taeshik
7
Hwang, Jinsoo
7
Jang, Soocheong
7
Keiningham, Timothy
7
Kim, Wansoo
7
Tanford, Sarah
7
Yu, Jongsik
7
Aksoy, Lerzan
6
Baker, Melissa A.
6
Cai, Ruiying
6
Casidy, Riza
6
Chua, Bee-Lia
6
Fatma, Mobin
6
Gursoy, Dogan
6
Hollebeek, Linda D.
6
Izogo, Ernest Emeka
6
Japutra, Arnold
6
Johnson, Lester W.
6
Kim, Jinkyung Jenny
6
Lee, Sanghyeop
6
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
De Gruyter Oldenbourg
1
IGI Global
1
Published in...
All
Journal of retailing and consumer services
219
International journal of hospitality management
134
Journal of business research : JBR
123
The journal of services marketing
69
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
54
Service business
53
Tourism management : research, policies, practice
43
The service industries journal
42
International journal of contemporary hospitality management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Asia Pacific journal of marketing and logistics
34
Services marketing quarterly
31
Tourism management perspectives : TMP
31
Journal of strategic marketing
30
Journal of service management
28
Total quality management & business excellence
28
Journal of hospitality and tourism insights
26
SpringerLink / Bücher
26
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Journal of air transport management
24
The TQM journal : the international review of organizational improvement
24
Journal of service research
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of service theory and practice
21
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
21
The journal of business & industrial marketing
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
Psychology & marketing
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of service research : JSR
18
Journal of the Academy of Marketing Science
18
European journal of marketing
17
International journal of quality and service sciences
17
The international journal of bank marketing : IJBM
17
The international review of retail, distribution and consumer research
17
International journal of business excellence : IJBEX
16
Journal of vacation marketing
16
International journal of bank marketing
15
Journal of service theory and practice : JSTP
15
more ...
less ...
Source
All
ECONIS (ZBW)
2,896
Other ZBW resources
18
RePEc
1
Showing
1
-
10
of
2,915
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The untested assumption : can a net promoter study be used to improve net promoter score?
Bettencourt, Lance A.
;
Houston, Mark B.
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10014584475
Saved in:
2
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
3
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
4
Customer satisfaction and loyalty for online food services provider in India : an empirical study
Sinha, Anand Prasad
;
Srivastava, Praveen Ranjan
; …
- In:
Vision : the journal of business perspective
28
(
2024
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10014634452
Saved in:
5
Linking relationship marketing to customer loyalty in the e-banking context : the central role of customer satisfaction
Nam Hoai Nguyen
;
Dung Phuong Hoang
- In:
Gadjah Mada international journal of business
26
(
2024
)
1
,
pp. 109-140
Persistent link: https://www.econbiz.de/10014486995
Saved in:
6
Effects of perceived value and customer service on brand satisfaction
Sebastián-Morillas, Ana
;
Monfort, Abel
;
López, Belén
- In:
Journal of promotion management : innovations in …
30
(
2024
)
2
,
pp. 187-203
Persistent link: https://www.econbiz.de/10014447597
Saved in:
7
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
8
The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei
;
Wang, Chenke
;
Sun, Tianyi
;
Wen, Decheng
- In:
Corporate social responsibility and environmental management
31
(
2024
)
3
,
pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
Saved in:
9
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
Ruytenbeek, Nicolas
;
Decock, Sofie
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 3-17
Persistent link: https://www.econbiz.de/10014635436
Saved in:
10
Calming the storm : how non-negative messages from fellow consumers can dispel negativity in a social media firestorm
Widdershoven, Svenja
;
Pluymaekers, Mark
;
Zourrig, Haithem
; …
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 18-38
Persistent link: https://www.econbiz.de/10014635444
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->