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subject:"USA"
~accessRights:"restricted"
~subject:"Complaint management"
~subject:"Emotion"
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USA
Complaint management
Emotion
Customer satisfaction
7,049
Kundenzufriedenheit
5,511
Consumer behaviour
3,057
Service quality
3,049
Konsumentenverhalten
2,897
Dienstleistungsqualität
2,880
Relationship marketing
2,517
Beziehungsmarketing
2,468
Satisfaction
681
customer satisfaction
547
Customer service
529
Online retailing
525
Online-Handel
525
Holiday behaviour
505
Urlaubsverhalten
505
Job satisfaction
483
Kundenservice
474
Arbeitszufriedenheit
473
Tourism
405
Beschwerdemanagement
390
Electronic Commerce
384
E-commerce
383
Brand management
377
Quality management
377
Tourismus
377
Markenführung
370
Brand image
361
Qualitätsmanagement
360
Markenimage
353
Viral marketing
351
Virales Marketing
350
satisfaction
350
Hotel industry
347
Customer loyalty
345
Hotellerie
344
Retail trade
344
Einzelhandel
331
Confidence
318
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189
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Article
803
Book / Working Paper
11
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Article in journal
770
Aufsatz in Zeitschrift
770
Aufsatz im Buch
14
Book section
14
research-article
13
Conference paper
6
Konferenzbeitrag
6
Hochschulschrift
3
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
case-report
2
conceptual-paper
2
Lehrbuch
1
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1
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1
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1
review
1
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English
808
German
5
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1
Author
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Grégoire, Yany
8
Mattila, Anna S.
8
Jang, Soocheong
6
Sparks, Beverley
6
Baker, Melissa A.
5
Cai, Ruiying
5
Guchait, Priyanko
5
Han, Heesup
5
Harun, Ahasan
5
Miao, Li
5
Prybutok, Victor R.
5
Sreejesh, S.
5
Weber, Karin
5
Chi, Nai-Wen
4
Cobanoglu, Cihan
4
Gursoy, Dogan
4
Hsu, Cathy H. C.
4
Lu, Lu
4
Madera, Juan M.
4
McFadden, Kathleen L.
4
Prayag, Girish
4
Prybutok, Gayle
4
Shin, Hyunju
4
Van Vaerenbergh, Yves
4
Alrawadieh, Zaid
3
Bacile, Todd J.
3
Balaji, M. S.
3
Barnes, Donald C.
3
Beatty, Sharon E.
3
Bilgihan, Anil
3
Bujisic, Milos
3
Béal, Mathieu
3
Calvo-Porral, Cristina
3
Casidy, Riza
3
Cervera-Taulet, Amparo
3
Chatterjee, Swagato
3
Chen, Pei-Chi
3
Collier, Joel E.
3
Folse, Judith Anne Garretson
3
Gowen, Charles, III.
3
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Published in...
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International journal of hospitality management
58
Journal of business research : JBR
49
Journal of retailing and consumer services
43
Journal of hospitality marketing & management
29
Service business
24
The journal of services marketing
23
Journal of travel and tourism marketing
16
Tourism management perspectives : TMP
15
Services marketing quarterly
13
Tourism management : research, policies, practice
13
International journal of contemporary hospitality management
12
The service industries journal
12
Journal of air transport management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Journal of service management
9
Journal of service research
9
Journal of service research : JSR
9
Journal of service theory and practice
9
Asia Pacific journal of marketing and logistics
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Psychology & marketing
7
Total quality management & business excellence
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing
6
Marketing letters : a journal of research in marketing
6
SpringerLink / Bücher
6
Tourism review
6
International journal of services, economics and management
5
Journal of hospitality and tourism insights
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of marketing theory and practice : JMTP
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Journal of the Academy of Marketing Science
5
Quality management journal : QMJ
5
The Cornell hospitality quarterly
5
Australasian marketing journal
4
European journal of marketing : EJM
4
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Source
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ECONIS (ZBW)
795
Other ZBW resources
18
RePEc
1
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41
A review : sentiment analysis in conversational data
Gugale, Anisha
;
Majumdar, Anindita
- In:
AI impacts in digital consumer behavior
,
(pp. 170-191)
.
2024
Persistent link: https://www.econbiz.de/10014636271
Saved in:
42
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
43
Empathic accuracy in artificial intelligence service recovery
Xu, Xing'an
;
Wen, Najuan
;
Liu, Juan
- In:
Tourism review
79
(
2024
)
5
,
pp. 1058-1075
Persistent link: https://www.econbiz.de/10015049402
Saved in:
44
Machine learning-based model for customer emotion detection in hotel booking services
Nghia Nguyen
;
Nguyen, Thuy-Hien
;
Nguyen, Yen-Nhi
;
Dung Doan
- In:
Journal of hospitality and tourism insights
7
(
2024
)
3
,
pp. 1294-1312
Persistent link: https://www.econbiz.de/10015052629
Saved in:
45
Factors influencing tourists' behavioural intentions towards beach destinations : the mediating roles of destination experience and destination satisfaction
Al Karim, Rashed
;
Md Karim Rabiul
;
Arfat, Sayed Mohammed
- In:
Journal of hospitality and tourism insights
7
(
2024
)
4
,
pp. 2033-2054
Persistent link: https://www.econbiz.de/10015053191
Saved in:
46
The effect of service recovery on socially distant third-party customers : an experimental research on emotions, forgiveness, repatronage intention and WoM
Çelik, Süleyman
;
Tektaş, Öznur Özkan
;
Kavak, Bahtışen
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 519-542
Persistent link: https://www.econbiz.de/10015055431
Saved in:
47
The quest for delightful experiences and profitable enterprises : how customer delight impacts financial performance
Kizildag, Murat
;
Lee, Jongwon
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 738-764
Persistent link: https://www.econbiz.de/10015055449
Saved in:
48
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
49
Factors affecting individual customer satisfaction with the service quality of Vietnamese banks
Dong Van Vu
;
Lien Thi Thuy Le
;
Thang Quoc Nguyen
; …
- In:
International journal of management concepts and …
14
(
2021
)
3
,
pp. 193-211
Persistent link: https://www.econbiz.de/10012671185
Saved in:
50
Benefits from the standardisation of the complaint management system
Phabmixay, Chanthaly S.
;
Rodríguez-Escudero, Ana Isabel
; …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 737-757
Persistent link: https://www.econbiz.de/10012513922
Saved in:
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