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subject:"USA"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"SpringerLink / Bücher"
~subject:"Electronic Commerce"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Electronic Commerce
Service quality
Verbraucherzufriedenheit
Customer satisfaction
114
Kundenzufriedenheit
113
Dienstleistungsqualität
61
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
37
Konsumentenverhalten
37
Deutschland
25
Germany
25
Kundenmanagement
14
Qualitätsmanagement
14
Quality management
13
Theorie
12
Theory
12
Beschwerdemanagement
11
Complaint management
11
Kundenbindung
11
Beziehungsmanagement
9
Customer service
9
Kundenservice
9
Measurement
9
Messung
9
Dienstleistung
8
Kundenorientierung
8
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Verbraucherverhalten
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7
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7
Lieferantenmanagement
7
Supplier relationship management
7
Customer loyalty
6
Dienstleistungssektor
6
E-commerce
6
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6
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6
Service industry
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Edvardsson, Bo
3
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2
Dadfar, Hossein
2
Dean, David
2
Svensson, Göran
2
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1
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1
Abdulmajid Mohammed Aldaba
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Buk, Tuba Bozaykut
1
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1
Bösener, Kathrin
1
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1
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International journal of quality and service sciences
SpringerLink / Bücher
Journal of retailing and consumer services
244
International journal of hospitality management
228
Journal of business research : JBR
154
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
105
Journal of hospitality marketing & management
102
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
90
Services marketing quarterly
84
Journal of air transport management
69
Service business
66
Tourism management : research, policies, practice
66
The TQM journal : the international review of organizational improvement
64
Cogent business & management
57
Journal of service research : JSR
57
International journal of services and operations management
55
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of quality & reliability management
51
Total quality management & business excellence
51
International journal of productivity and quality management : IJPQM
49
Journal of service management
47
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
Journal of the Academy of Marketing Science
34
Psychology & marketing
34
International journal of electronic marketing and retailing : IJEMR
32
International journal of electronic customer relationship management : IJECRM
31
Journal of strategic marketing
31
International journal of business information systems : IJBIS
30
International journal of services and operations management : IJSOM
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of service theory and practice : JSTP
25
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
4
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
5
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
6
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
7
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
8
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
9
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
10
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
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