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subject:"USA"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"SpringerLink / Bücher"
~subject:"Service quality"
~subject:"Verbraucherzufriedenheit"
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USA
Service quality
Verbraucherzufriedenheit
Customer satisfaction
154
Kundenzufriedenheit
154
Consumer behaviour
66
Konsumentenverhalten
66
Beziehungsmarketing
61
Relationship marketing
61
Dienstleistungsqualität
55
Deutschland
24
Germany
24
Hotel industry
20
Hotellerie
20
Gastronomie
18
Restaurant industry
18
Holiday behaviour
17
United States
17
Urlaubsverhalten
17
Brand management
14
Kundenmanagement
14
Markenführung
14
Theorie
13
Theory
13
Tourism
13
Tourismus
13
satisfaction
13
Brand image
12
Kundenbindung
12
Markenimage
12
customer satisfaction
12
Beschwerdemanagement
11
Complaint management
11
Lieferantenmanagement
10
Supplier relationship management
10
Tourism marketing
10
Tourismusmarketing
10
Beziehungsmanagement
9
Customer service
9
Kundenservice
9
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12
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6
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English
68
German
33
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Ryu, Kisang
3
Baker, Melissa A.
2
Barnes, Donald C.
2
Han, Heesup
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Lee, Jin-soo
2
Liu, Matthew Tingchi
2
Mathe, Kimberly
2
Mattila, Anna S.
2
Miao, Li
2
Raab, Carola
2
Wong, IpKin Anthony
2
Abolhassan, Ferri
1
Alexandris, Kostas
1
Ali, Mohamed Ahmed
1
Amos, Clinton
1
Arndt, Aaron D.
1
Arteaga-Moreno, Francisco
1
Bachrach, Daniel G.
1
Back, Ki-joon
1
Baker, Thomas L.
1
Batista, Fernando
1
Bednarek, Marei
1
Bednarz Beauchamp, Michelle
1
Bensch, Jasmin
1
Bogicevic, Vanja
1
Boon Liat Cheng
1
Boslau, Madlen
1
Bowden, Jana
1
Bradley, Graham L.
1
Breiter Terry, Deborah
1
Brockhaus, Sebastian
1
Buchberger, Patricia
1
Bujisic, Milos
1
Burnham, Thomas A.
1
Bösener, Kathrin
1
Büttner, Miriam
1
Cahill, David L.
1
Calamusa, Joe
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of marketing theory and practice
SpringerLink / Bücher
International journal of hospitality management
227
Journal of retailing and consumer services
220
Journal of business research : JBR
150
The journal of services marketing
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
104
Journal of hospitality marketing & management
100
International journal of contemporary hospitality management
94
Journal of travel and tourism marketing
86
Services marketing quarterly
85
Journal of air transport management
68
Tourism management : research, policies, practice
65
The TQM journal : the international review of organizational improvement
63
Service business
62
International journal of quality and service sciences
57
Journal of service research : JSR
57
Cogent business & management
55
International journal of services and operations management
55
Total quality management & business excellence
52
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
47
Journal of service management
46
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
37
Journal of Services Marketing
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of the Academy of Marketing Science
33
Psychology & marketing
32
Journal of strategic marketing
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
International journal of services and operations management : IJSOM
29
Journal of service research
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
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ECONIS (ZBW)
101
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
5
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
6
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
7
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
8
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
9
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
10
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
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