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subject:"USA"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Konsumentenverhalten"
~subject:"Students"
~subject:"Verbraucherzufriedenheit"
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Search: subject_exact:"Customer satisfaction"
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USA
Konsumentenverhalten
Students
Verbraucherzufriedenheit
Customer satisfaction
106
Kundenzufriedenheit
105
Dienstleistungsqualität
67
Service quality
67
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
35
Quality management
32
Qualitätsmanagement
32
Customer service
11
Kundenservice
11
Customer loyalty
10
Higher education institution
9
Hochschule
9
Viral marketing
8
Virales Marketing
8
Measurement
7
Messung
7
United States
7
E-commerce
6
Electronic Commerce
6
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Hospital
6
India
6
Indien
6
Krankenhaus
6
Customer retention
5
Customer value
5
Italien
5
Italy
5
Kundenwert
5
Lieferantenmanagement
5
Satisfaction
5
Studierende
5
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English
44
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Dandis, Ala' Omar
4
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Vigolo, Vania
2
Abu Siam, Yousef Ibrahim
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Amos, Clinton
1
Arif, Seema
1
Arndt, Aaron D.
1
Baccarani, Claudio
1
Baker, Thomas L.
1
Barnes, Donald C.
1
Bednarz Beauchamp, Michelle
1
Boly, Vincent
1
Brockhaus, Sebastian
1
Burnham, Thomas A.
1
Carrillat, François A.
1
Chou, Sheng-Fang
1
Chowdhury, Ujjal Yaman
1
Chudhery, Muhammad Adnan Zahid
1
Cioppi, Marco
1
Coelho, Arnaldo
1
Curina, Ilaria
1
Dini, Mauro
1
Dossena, Giovanna
1
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1
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1
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1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Francioni, Barbara
1
Gabbianelli, Linda
1
Gan, Bernard
1
Gillison, Stephanie T.
1
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Journal of marketing theory and practice
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
160
The journal of services marketing
112
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
76
Services marketing quarterly
68
Tourism management : research, policies, practice
57
The service industries journal
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Journal of service research : JSR
45
Service business
44
SpringerLink / Bücher
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of strategic marketing
40
Journal of service management
38
Tourism management perspectives : TMP
37
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
International journal of quality and service sciences
33
The international review of retail, distribution and consumer research
32
Journal of Asian finance, economics and business : JAFEB
31
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
Total quality management & business excellence
30
International journal of retail and distribution management
27
International journal of retail & distribution management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Managing service quality : MSQ ; an international journal
26
International journal of business information systems : IJBIS
25
International journal of services, economics and management
25
Journal of internet commerce
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
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ECONIS (ZBW)
44
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1
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
2
The effects of chatbots’ attributes on customer relationships with brands : PLS-SEM and importance–performance map analysis
Magno, Francesca
;
Dossena, Giovanna
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1156-1169
Persistent link: https://www.econbiz.de/10014321601
Saved in:
3
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
4
Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro
;
Curina, Ilaria
;
Francioni, Barbara
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
Saved in:
5
Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz
;
Ur-Rehman, Shafique
;
Ahmad, Zeshan
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
2
,
pp. 431-459
Persistent link: https://www.econbiz.de/10014513343
Saved in:
6
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
7
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
8
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun
;
Kim, Kilsun
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
Saved in:
9
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
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