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subject:"USA"
~person:"Bilgihan, Anil"
~person:"Vázquez Casielles, Rodolfo"
~subject:"Brand image"
~subject:"Emotion"
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USA
Brand image
Emotion
Customer satisfaction
33
Kundenzufriedenheit
33
Consumer behaviour
21
Konsumentenverhalten
21
Dienstleistungsqualität
20
Service quality
20
Beziehungsmarketing
16
Relationship marketing
16
Beschwerdemanagement
7
Complaint management
7
Viral marketing
6
Virales Marketing
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Confidence
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Online retailing
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satisfaction
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Customer integration
3
Customer loyalty
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Data Mining
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Hotel industry
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Hotellerie
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Satisfaction
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Bilgihan, Anil
Vázquez Casielles, Rodolfo
Han, Heesup
23
Jang, Soocheong
11
Hyun, Sunghyup Sean
10
Barnes, Donald C.
8
Loureiro, Sandra Maria Correia
8
Mattila, Anna S.
8
Ryu, Kisang
8
Hsu, Maxwell K.
7
Prayag, Girish
7
Cobanoglu, Cihan
6
Enkawa, Takao
6
Frank, Björn
6
Hosany, Sameer
6
Huber, Frank
6
Lee, Choong-Ki
6
Miao, Li
6
Wong, IpKin Anthony
6
Chahal, Hardeep
5
Gil Saura, Irene
5
Gursoy, Dogan
5
Hanks, Lydia
5
Kim, Wansoo
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Naumann, Earl
5
Ok, Chihyung
5
Paulssen, Marcel
5
Prentice, Catherine
5
Qu, Hailin
5
Rust, Roland T.
5
Sparks, Beverley
5
Torres, Edwin N.
5
Usman, Osly
5
Vinh Van Thai
5
Aksoy, Lerzan
4
Alrawadieh, Zaid
4
Baloglu, Seyhmus
4
Cai, Ruiying
4
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International journal of hospitality management
2
The service industries journal
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
The journal of product & brand management
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ECONIS (ZBW)
12
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1
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
3
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
4
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
5
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
6
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
7
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
8
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
9
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
10
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
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