//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"USA"
~person:"Enkawa, Takao"
~person:"McFadden, Kathleen L."
~person:"Medeiros, Denise Dumke de"
~subject:"Quality management"
~subject:"organizational culture"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
USA
Quality management
organizational culture
Customer satisfaction
25
Kundenzufriedenheit
23
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
8
Japan
8
Konsumentenverhalten
8
Qualitätsmanagement
8
United States
6
Beziehungsmarketing
5
China
5
Hospital
5
Krankenhaus
5
Relationship marketing
5
Customer loyalty
4
Public brand image
4
Airline
3
Brand image
3
Corporate culture
3
Deutschland
3
Fluggesellschaft
3
Germany
3
Gesundheitsversorgung
3
Health care
3
Markenimage
3
Patienten
3
Patients
3
Perceived quality
3
Repurchase intent
3
Unternehmenskultur
3
Air transport
2
Brand management
2
Comparison
2
Cultural identity
2
Economic growth
2
Facebook ratings
2
Gesundheitswesen
2
Health care system
2
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Enkawa, Takao
McFadden, Kathleen L.
Medeiros, Denise Dumke de
Han, Heesup
10
Jang, Soocheong
9
Shahin, Arash
9
Naumann, Earl
6
Prybutok, Victor R.
6
Ryu, Kisang
6
Blankson, Charles
5
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Lee, Jin-soo
4
Mattila, Anna S.
4
Melo, Fagner José Coutinho de melo
4
Park, Sang-June
4
Qin, Hong
4
Rust, Roland T.
4
Williams, Paul
4
Bonfanti, Angelo
3
Botti, Simona
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Choi, Beom Joon
3
Cobanoglu, Cihan
3
Crotts, John C.
3
Cudney, Elizabeth A.
3
Dabestani, Reza
3
Fredendall, Lawrence D.
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
Homburg, Christian
3
Khan, M. Sajid
3
Kiefer, Guido
3
Kim, Jung-hwan
3
more ...
less ...
Published in...
All
Quality management journal : QMJ
2
International journal of business environment : IJBE
1
International journal of logistics systems and management : IJLSM
1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Journal of operations management
1
Technological forecasting & social change : an international journal
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism review
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
5
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
6
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
7
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
8
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
9
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
10
Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
; …
- In:
Technological forecasting & social change : an …
99
(
2015
),
pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->