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type:"article"
~isPartOf:"International journal of services and standards"
~subject:"Emotion"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Emotion
Quality management
Dienstleistungsqualität
30
Service quality
30
Qualitätsmanagement
10
Customer satisfaction
9
Kundenzufriedenheit
9
Standardisierung
8
Standardization
8
Beziehungsmarketing
4
Consumer behaviour
4
Customer service
4
Konsumentenverhalten
4
Kundenservice
4
Relationship marketing
4
Taiwan
4
Dienstleistungssektor
3
Fast-food industry
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Schnellgastronomie
3
Service industry
3
Beschwerdemanagement
2
Chile
2
China
2
Comparison
2
Complaint management
2
Confidence
2
Electronic Banking
2
Electronic banking
2
Factor analysis
2
Faktorenanalyse
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Measurement
2
Messung
2
USA
2
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10
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English
10
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Prybutok, Victor R.
2
Ashton, Triss
1
Chadha, Suresh Kumar
1
Evangelopoulos, Nicholas
1
George, Benjamin T.
1
Green, Kenneth W.
1
Hardgrave, Bill C.
1
Hejazi, Seyed Reza
1
Hossain, Muhammad Muazzem
1
Hughes, Jerald
1
Jones, Thomas W.
1
Joshi, Pradeep
1
Khorshidi, Hadi Akbarzade
1
Kuo, Hsiao-chiao
1
Miller, Robert E.
1
Qin, Hong
1
Rudolph, Leah
1
Scott, Rebecce A.
1
Stark, Carl
1
Tsai, Wen-hsien
1
Zhou, Jun
1
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Published in...
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International journal of services and standards
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
International journal of hospitality management
70
International journal of productivity and quality management : IJPQM
66
The TQM journal : the international review of organizational improvement
62
International journal of quality & reliability management
57
Total quality management & business excellence
49
Quality management journal : QMJ
44
Journal of retailing and consumer services
42
International journal of quality and service sciences
37
International journal of services and operations management
33
International journal of contemporary hospitality management
32
Journal of business research : JBR
28
International journal of production research
24
Auditing : a journal of practice & theory
22
Journal of health organization and management
22
Journal of hospitality marketing & management
22
The journal of services marketing
21
The service industries journal
20
Managing service quality : MSQ ; an international journal
19
Benchmarking : an international journal ; BIJ
18
Service business
18
Health care management review : HCM review
17
Journal of air transport management
17
Cogent business & management
15
Amfiteatru economic : an economic and business research periodical
14
International journal of business information systems : IJBIS
14
International journal of six sigma and competitive advantage : IJSSCA
14
European research studies
13
International journal of production economics
12
Tourism management : research, policies, practice
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
The accounting review : a publication of the American Accounting Association
11
Journal of service management
10
Journal of travel and tourism marketing
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Services marketing quarterly
10
Benchmarking : an international journal
9
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10
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1
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
2
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
3
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
4
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
5
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
Saved in:
6
The price of quality in digital information goods : an empirical investigation
Hughes, Jerald
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 35-49
Persistent link: https://www.econbiz.de/10009245085
Saved in:
7
SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009245090
Saved in:
8
Optimising service quality translating via quantitative quality function deployment
Khorshidi, Hadi Akbarzade
;
Hejazi, Seyed Reza
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 169-180
Persistent link: https://www.econbiz.de/10009389315
Saved in:
9
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
10
Antecedents to service quality in a service centre environment
Green, Kenneth W.
;
Rudolph, Leah
;
Stark, Carl
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 167-181
Persistent link: https://www.econbiz.de/10003672561
Saved in:
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