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type:"article"
~person:"Medeiros, Denise Dumke de"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Quality management
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Qualitätsmanagement
6
Beziehungsmarketing
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Online retailing
2
Online-Handel
2
Relationship marketing
2
Air transport
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Airline
1
Airlines
1
Balanced Scorecard
1
Balanced scorecard
1
Brasilien
1
Brazil
1
COVID-19
1
CSS
1
Consumer behaviour
1
Coronavirus
1
Customer service
1
E-commerce
1
ESQUAL
1
Electronic Commerce
1
Fluggesellschaft
1
Fuzzy number
1
Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
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Kano model
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Medeiros, Denise Dumke de
Shahin, Arash
16
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
8
Dwivedi, Yogesh Kumar
6
Basu, Rana
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Rahman, Zillur
5
Singh, Rajesh K.
5
Talib, Faisal
5
Tarí, Juan José
5
Vrat, Prem
5
Amorim, Marlene
4
Awasthi, Anjali
4
Balouei Jamkhaneh, Hadi
4
Chen, Kuen-Suan
4
Cheng, Ching-Chan
4
Cronemyr, Peter
4
Dahlgaard, Jens Jörn
4
Georgiou, Andreas C.
4
Gupta, Anchal
4
He, Zhen
4
Heras-Saizarbitoria, Iñaki
4
Huang, Sheng Teng
4
Knechel, W. Robert
4
Lee, Jin-soo
4
Masudin, Ilyas
4
Park, Sang-June
4
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Benchmarking : an international journal ; BIJ
1
International journal of logistics systems and management : IJLSM
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Total quality management & business excellence
1
Tourism review
1
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ECONIS (ZBW)
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1
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
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2
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
5
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
6
Assessment of quality services through linguistic variables
Batista, Deise Araújo de
;
Medeiros, Denise Dumke de
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 28-45
Persistent link: https://www.econbiz.de/10010250550
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