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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
243
Relationship marketing
243
Lieferantenmanagement
139
Supplier relationship management
139
B-to-B-Marketing
109
Business-to-business marketing
109
Consumer behaviour
51
Konsumentenverhalten
51
Salespeople
37
Verkaufspersonal
37
Social Web
32
Social web
32
Customer integration
31
Kundenintegration
31
Marketing management
29
Marketingmanagement
29
Customer value
28
Kundenwert
28
Selling
27
Verkauf
27
Betriebliche Wertschöpfung
26
Value creation
26
Brand management
24
Business network
24
Markenführung
24
Unternehmensnetzwerk
24
Firm performance
23
Unternehmenserfolg
23
Internet marketing
22
Online-Marketing
22
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Confidence
17
Vertrauen
17
Social media
16
Brand image
15
E-commerce
15
Electronic Commerce
15
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English
19
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Cadeaux, Jack
2
Song, Hua
2
Yu, Kangkang
2
Akter, Shahriar
1
Arslanagic-Kalajdzic, Maja
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
Chan, Tommy K. H.
1
Chaudhry, Smita
1
Chong, Alain Yee Loong
1
Dwivedi, Yogesh Kumar
1
Ferraro, Carla
1
Gemser, Gerda
1
Hossain, Tasnim M. Taufique
1
Jha, Subhash
1
Joshi, Chetan
1
Kadic-Maglajlic, Selma
1
Kanani-Moghadam, Venus
1
Kar, Arpan Kumar
1
Kim, Sang Jin
1
Kuijken, Bram
1
Kumar, Prashant
1
Kushwaha, Amit Kumar
1
Lee, Zach W. Y.
1
Miocevic, Dario
1
Moncrief, William C.
1
Mustak, Mekhail
1
Nyadzayo, Munyaradzi
1
Plangger, Kirk
1
Prior, Daniel D.
1
Ranjan, Kumar Rakesh
1
Roy, Subhadip
1
Sands, Sean
1
Santos, Juliana Bonomi
1
Shannahan, Kirby L. J.
1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
152
International journal of hospitality management
87
Journal of business research : JBR
85
The journal of services marketing
63
Service business
41
Journal of hospitality marketing & management
35
The service industries journal
35
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Journal of service research
27
Services marketing quarterly
26
Journal of service management
25
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
The TQM journal : the international review of organizational improvement
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Journal of service research : JSR
19
Asia Pacific journal of marketing and logistics
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
Journal of strategic marketing
15
International journal of quality and service sciences
14
Marketing intelligence & planning
14
The international journal of bank marketing : IJBM
14
Journal of service theory and practice
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
12
Journal of hospitality and tourism insights
12
Journal of marketing
12
International journal of productivity and quality management : IJPQM
11
International journal of quality & reliability management
11
Journal of air transport management
11
Journal of marketing for higher education
11
Journal of the Academy of Marketing Science
11
Technological forecasting & social change : an international journal
11
International journal of services, economics and management
10
European journal of marketing
9
International journal of bank marketing
9
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ECONIS (ZBW)
19
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1
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
2
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
5
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
6
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
7
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
8
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
9
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
10
Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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