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~accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Service quality"
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Dienstleistungssektor
customer satisfaction
Service quality
101
Dienstleistungsqualität
100
Consumer behaviour
52
Customer satisfaction
52
Konsumentenverhalten
52
Kundenzufriedenheit
52
Hotel industry
33
Hotellerie
33
Beziehungsmarketing
27
Relationship marketing
27
Gastronomie
21
Restaurant industry
21
Gastgewerbe
14
Hospital
14
Hospitality industry
14
Krankenhaus
14
Arbeitsverhalten
13
Emotion
13
Work behaviour
13
Customer service
12
Kundenservice
12
Hospitality
10
Arbeitszufriedenheit
9
Coronavirus
9
Job satisfaction
9
Beschwerdemanagement
8
Complaint management
8
Tourism employees
8
Tourismusberufe
8
China
7
Arbeitskräfte
6
Brand management
6
Customer integration
6
Customer value
6
Holiday behaviour
6
Kundenintegration
6
Kundenwert
6
Markenführung
6
Online reviews
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Article
6
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Aufsatz in Zeitschrift
Article in journal
6
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English
6
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Bai, Billy
1
Chen, Li-Cheng
1
Chen, Yuanyi
1
Huang, Emily Guohua
1
Hyun, Sunghyup Sean
1
Kuo, Chun-Min
1
Lee, Kwang-Ho
1
Li, Minglong
1
Li, Yingli
1
Luu Trong Tuan
1
Lyu, Yijing
1
Qian, David
1
Qiu, Hailian
1
Tai, Yang-Fei
1
Tseng, Chin-Yao
1
Wang, Jen Chun
1
Wang, Ning
1
Wang, Yi-Chieh
1
Yang, Mingjun
1
Zhu, Hong
1
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Published in...
All
International journal of contemporary hospitality management
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
17
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
7
International journal of electronic marketing and retailing : IJEMR
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of strategic marketing
6
Human systems management : HSM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International journal of business and globalisation : IJBG
4
International journal of business innovation and research : IJBIR
4
International journal of electronic customer relationship management : IJECRM
4
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ECONIS (ZBW)
6
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1
The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing
;
Zhu, Hong
;
Huang, Emily Guohua
;
Chen, Yuanyi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
Saved in:
2
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
3
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
4
Investigating an innovative service with hospitality robots
Kuo, Chun-Min
;
Chen, Li-Cheng
;
Tseng, Chin-Yao
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10011732082
Saved in:
5
An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
Saved in:
6
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
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