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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
118
Konsumentenverhalten
118
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
78
Service quality
78
Customer integration
36
Kundenintegration
36
Lieferantenmanagement
31
Supplier relationship management
31
Betriebliche Wertschöpfung
30
Value creation
30
Social Web
27
Social web
27
Customer service
26
Kundenservice
26
Brand management
24
Markenführung
24
Dienstleistungssektor
23
Service industry
23
Customer value
21
Kundenwert
21
Brand image
20
Customer experience
20
Einzelhandel
20
Markenimage
20
Retail trade
20
Marketing management
17
Marketingmanagement
17
Internet marketing
16
Online-Marketing
16
Services
16
Customer engagement
15
Dienstleistung
14
Beschwerdemanagement
13
Complaint management
13
Confidence
12
Emotion
12
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4
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Article
212
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
214
Aufsatzsammlung
2
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English
214
Author
All
Roy, Sanjit
5
Klaus, Philipp
4
Aksoy, Lerzan
3
Alkire, Linda
3
Bruce, Helen L.
3
Burton, Jamie
3
Fernandes, Teresa
3
Hollebeek, Linda D.
3
Simkin, Lyndon
3
Thaichon, Park
3
Akaka, Melissa Archpru
2
Banik, Shanta
2
Benoit, Sabine
2
Dibb, Sally
2
Frazer, Lorelle
2
Furrer, Olivier
2
Gil Saura, Irene
2
Gruber, Thorsten
2
Grönroos, Christian
2
Gustafsson, Anders
2
Hajli, Nick
2
Harrigan, Paul
2
Heinonen, Kristina
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Johnson, Lester W.
2
Landers, V. Myles
2
Landry, Mikèle
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Menidjel, Choukri
2
Paul, Justin
2
Pervan, Simon J.
2
Rabbanee, Fazlul K.
2
Ramaseshan, B.
2
Sahi, Gurjeet Kaur
2
Sheth, Jagdish N.
2
Weaven, Scott
2
Zolfagharian, Mohammadali
2
Abdullateef, Aliyu Olayemi
1
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Published in...
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Journal of strategic marketing
The journal of services marketing
Journal of retailing and consumer services
466
Journal of business research : JBR
465
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of business & industrial marketing
94
Journal of the Academy of Marketing Science
86
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Marketing intelligence & planning
62
Journal of service management
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
International journal of retail and distribution management
38
Journal of marketing analytics : JMA
38
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
38
Management science : journal of the Institute for Operations Research and the Management Sciences
36
Total quality management & business excellence
36
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ECONIS (ZBW)
214
Showing
1
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10
of
214
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1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
4
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
5
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
6
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
7
Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta
;
Rabbanee, Fazlul K.
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
Saved in:
8
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
9
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
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