//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~isPartOf:"Service business"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
customer satisfaction
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
57
Kundenzufriedenheit
57
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
34
Konsumentenverhalten
34
Beschwerdemanagement
17
Complaint management
17
Service industry
13
Quality management
12
Qualitätsmanagement
12
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Customer service
8
Hospital
8
Krankenhaus
8
Kundenservice
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
E-commerce
5
Electronic Commerce
5
more ...
less ...
Online availability
All
Undetermined
Free
2
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
13
Author
All
Le Nguyen Hau
2
Lee, Donhee
2
Pham Ngoc Thuy
2
Alonso-Almeida, María Mar del
1
Bagur-Femenías, Llorenç
1
Benedettini, Ornella
1
Chang, Hsin Hsin
1
Choi, Kanghwa
1
Echeveste, Inigo
1
Ergene, Erim
1
Hamid Rizal
1
Hong, Soon Goo
1
Jang, Sungha
1
Jeng, Don Jyh-Fu
1
Johnson, Jennifer Wiggins
1
Jung, Jin Ho
1
Khang, Jeongwook
1
Lee, Hong-hee
1
Lee, Sang M.
1
Llach, Josep
1
Luo, Ching-Ching
1
Neely, Andy D.
1
Nguyen Hong Phuoc
1
Nowlin, Edward
1
Olson, David L.
1
Przyczynski, Renato
1
Shockley, Jeff
1
Skaggs, Bruce
1
Song, Chanhoo
1
Tai, Yang-Fei
1
Teixeira, Rafael
1
Wang, Yi-Chieh
1
Yoo, Jay Jaewon
1
Yu, Yung-mok
1
more ...
less ...
Published in...
All
Service business
The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
18
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of service research : JSR
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of strategic marketing
6
Human systems management : HSM
5
International Journal of Services, Economics and Management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International Journal of Financial Services Management
4
International journal of business and globalisation : IJBG
4
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
3
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
4
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
5
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
6
Does haste always make waste? : service quantity,
service
quality
, and incentives in speed-intensive service firms
Song, Chanhoo
;
Jang, Sungha
;
Johnson, Jennifer Wiggins
; …
- In:
Service business
13
(
2019
)
2
,
pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
Saved in:
7
Investigating a revised service transition concept
Benedettini, Ornella
;
Neely, Andy D.
- In:
Service business
12
(
2018
)
4
,
pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
Saved in:
8
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
9
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
10
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->