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~accessRights:"restricted"
~person:"Loureiro, Sandra Maria Correia"
~person:"McColl-Kennedy, Janet R."
~person:"Wong, IpKin Anthony"
~subject:"Service quality"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Service quality
Beziehungsmarketing
41
Relationship marketing
41
Consumer behaviour
30
Konsumentenverhalten
30
Customer satisfaction
19
Kundenzufriedenheit
19
Brand management
18
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Loureiro, Sandra Maria Correia
McColl-Kennedy, Janet R.
Wong, IpKin Anthony
Han, Heesup
12
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Rather, Raouf Ahmad
8
Balaji, M. S.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
5
Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
5
Thaichon, Paramaporn
5
Thurasamy Ramayah
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Wang, Xuequn
5
Witell, Lars
5
Xu, Xun
5
Auh, Seigyoung
4
Babakus, Emin
4
Bonfanti, Angelo
4
Brady, Michael K.
4
Bruce, Helen L.
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Bruhn, Manfred
4
Brun, Isabelle
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International journal of hospitality management
4
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of travel and tourism marketing
2
The journal of services marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service research
1
Journal of strategic marketing
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ECONIS (ZBW)
17
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
4
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
7
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
8
The role of intrinsic in-flight cues in relationship quality and behavioural intentions : segmentation in less mindful and mindful passengers
Loureiro, Sandra Maria Correia
;
Fialho, Ana Filipa
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 948-962
Persistent link: https://www.econbiz.de/10011757748
Saved in:
9
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
10
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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