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~isPartOf:"British journal of management"
~isPartOf:"Business strategy and the environment"
~isPartOf:"Foreign trade review : quarterly journal of Indian Institute of Foreign Trade"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing"
~language:"eng"
~language:"spa"
~person:"Beatty, Sharon E."
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~subject:"Consumer behaviour"
~subject:"Digitization"
~subject:"Indien"
~subject:"Systematic literature review"
~type_genre:"Article in journal"
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Consumer behaviour
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Konsumentenverhalten
34
Relationship marketing
14
Beziehungsmarketing
13
Bibliometrics
10
Bibliometrie
10
Brand management
9
Dienstleistungsqualität
9
Markenführung
9
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9
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7
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Beatty, Sharon E.
Mattila, Anna S.
Paul, Justin
Roy, Sanjit
Laroche, Michel
27
Ko, Eunju
23
Grewal, Dhruv
20
Cleveland, Mark
16
Diamantopoulos, Adamantios
16
Pereira, Vijay
14
Roggeveen, Anne L.
13
Valette-Florence, Pierre
13
Bartikowski, Boris
12
Kukar-Kinney, Monika
12
Balaji, M. S.
11
Chebat, Jean-Charles
11
Parida, Vinit
11
Richard, Marie-Odile
11
Dwivedi, Yogesh Kumar
10
Filieri, Raffaele
10
Oppewal, Harmen
10
Sharma, Piyush
10
Teng, Lefa
10
Vrontis, Demetris
10
Debroy, Bibek
9
Dhir, Amandeep
9
Malik, Ashish
9
Mariani, Marcello M.
9
Merchant, Altaf
9
Nordfält, Jens
9
Oghazi, Pejvak
9
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9
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9
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9
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9
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8
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8
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8
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8
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8
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British journal of management
Business strategy and the environment
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
Journal of business research : JBR
Journal of retailing
International journal of hospitality management
25
Journal of retailing and consumer services
17
The journal of services marketing
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
International journal of consumer studies
5
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of strategic marketing
5
Technological forecasting & social change : an international journal
5
European management journal
4
Journal of marketing theory and practice
4
Journal of service management
4
The Cornell hospitality quarterly
4
European journal of marketing
3
International journal of market research
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of service research : JSR
3
Asia Pacific journal of marketing and logistics
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing theory and practice : JMTP
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of travel and tourism marketing
2
Psychology & marketing
2
Services marketing quarterly
2
The journal of consumer marketing
2
Asia Pacific business review
1
Asian journal of business ethics : AJBE
1
Electronic commerce research
1
European journal of marketing : EJM
1
European management review : EMR
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ECONIS (ZBW)
42
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31
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
32
Antecedents and consequences of university brand identification
Balaji, M. S.
;
Roy, Sanjit
;
Sadeque, Saalem
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 3023-3032
Persistent link: https://www.econbiz.de/10011507896
Saved in:
33
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
34
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
35
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
36
Anticipating a service experience
Harrison, Mary P.
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 579-585
Persistent link: https://www.econbiz.de/10008988787
Saved in:
37
Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, Gianfranco
;
Shiu, Edward
;
Hassan, Louise M.
; …
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 737-744
Persistent link: https://www.econbiz.de/10009151701
Saved in:
38
Factors affecting couples' decisions to jointly shop
Lim, Junsang
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
7
,
pp. 774-781
Persistent link: https://www.econbiz.de/10009151689
Saved in:
39
A model of adolescents' online consumer self-efficacy (OCSE)
Hill, William W.
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1025-1033
Persistent link: https://www.econbiz.de/10009270604
Saved in:
40
Congruity's role in website attitude formation
Wang, Sijun
;
Beatty, Sharon E.
;
Mothersbaugh, David L.
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 609-615
Persistent link: https://www.econbiz.de/10003854663
Saved in:
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