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~isPartOf:"Business process management journal"
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Beziehungsmarketing
28
Relationship marketing
28
Mobile communications
9
Mobilkommunikation
9
Customer satisfaction
7
Kundenzufriedenheit
7
Business process management
5
Prozessmanagement
5
Consumer behaviour
4
Customer service
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenservice
4
Organisatorischer Wandel
4
Organizational change
4
Service quality
4
Strategic management
3
Strategisches Management
3
AHP approach
2
AHP-Verfahren
2
Analytical hierarchy process
2
CRM
2
Customer orientation
2
Customer relationship management
2
Customer value
2
Dienstleistungssektor
2
India
2
Indien
2
Knowledge management
2
Kundenwert
2
Lieferantenmanagement
2
Service industry
2
Supplier relationship management
2
Wissensmanagement
2
2006-2010
1
And competitiveness strategy
1
BPR
1
Baltic countries
1
Baltische Staaten
1
Bankgeschäft
1
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28
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28
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Awasthi, Preety
3
Sangle, Purnima S.
3
Salo, Jari
2
Samaranayake, Premaratne
2
Schierholz, Ragnar
2
Akter, Shahriar
1
Al Owad, Ali
1
Al-Shammari, Minwir
1
Alotaibi, Youseef
1
Baidya, Mehir Kumar
1
Bang, Nguyen
1
Bennani, Az-Eddine
1
Brenner, Walter
1
Calza, Francesco
1
Chang, Elizabeth
1
Daneva, Maya
1
Elbeltagi, Ibrahim
1
Eskafi, Maryam
1
Garcia, Elaine
1
Gemmel, Paul
1
Goswami, Susobhan
1
Hosseini, Seyyed hossein
1
Hussain, Omar Khadeer
1
Islam, Mazharul
1
Jun, Jongkun
1
Karim, Azharul
1
Karjaluoto, Heikki
1
Kempen, Thijs
1
Kolbe, Lutz
1
Kumar C.V., Sunil
1
Kuusela, Hannu
1
Lau, Henry
1
Lee, Thaemin
1
Leppäniemi, Matti
1
Liu, Fei
1
Maity, Bipasha
1
Mertens, William
1
Motamarri, Sradhi
1
Mutum, Dilip S.
1
Nakandala, Dilupa
1
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Business process management journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
28
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1
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28
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1
Managing environmental sustainability in customer experience processes : A multi-stakeholder analysis within the food delivery ecosystem
Calza, Francesco
;
Sorrentino, Annarita
;
Tutore, Ilaria
- In:
Business process management journal
29
(
2023
)
8
,
pp. 210-229
Persistent link: https://www.econbiz.de/10014496660
Saved in:
2
A value-driven touchpoints strategy for managing the customer experience process
Baidya, Mehir Kumar
;
Maity, Bipasha
;
Goswami, Susobhan
- In:
Business process management journal
29
(
2023
)
7
,
pp. 2147-2166
Persistent link: https://www.econbiz.de/10014430675
Saved in:
3
Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy
Al-Shammari, Minwir
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1706-1733
Persistent link: https://www.econbiz.de/10014381132
Saved in:
4
Relationships between patient flow problems, health care services, and patient satisfaction : an empirical investigation of the emergency department
Al Owad, Ali
;
Islam, Mazharul
;
Samaranayake, Premaratne
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 684-712
Persistent link: https://www.econbiz.de/10013380718
Saved in:
5
The value of telecom subscribers and
customer
relationship
management
Eskafi, Maryam
;
Hosseini, Seyyed hossein
;
Yazd, Atefe …
- In:
Business process management journal
19
(
2013
)
4
,
pp. 737-748
Persistent link: https://www.econbiz.de/10009779980
Saved in:
6
BPM for supporting customer relationship and profit decision
Lau, Henry
;
Nakandala, Dilupa
;
Samaranayake, Premaratne
; …
- In:
Business process management journal
22
(
2016
)
1
,
pp. 231-255
Persistent link: https://www.econbiz.de/10011455487
Saved in:
7
Analysis of preferred customer enablers form supplier's perspective
Kumar C.V., Sunil
;
Routroy, Srikanta
- In:
Business process management journal
22
(
2016
)
6
,
pp. 1170-1191
Persistent link: https://www.econbiz.de/10011591121
Saved in:
8
A review of
customer
relationship
management
: successes, advances, pitfalls and futures
Bang, Nguyen
;
Mutum, Dilip S.
- In:
Business process management journal
18
(
2012
)
3
,
pp. 400-419
Persistent link: https://www.econbiz.de/10009572160
Saved in:
9
Special issue: mobile
customer
relationship
management
Schierholz, Ragnar
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003752554
Saved in:
10
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
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