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~isPartOf:"Die Bank"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
~subject:"Marketing"
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Kundenzufriedenheit
Marketing
Beziehungsmarketing
328
Relationship marketing
328
Kundenmanagement
142
Deutschland
119
Germany
119
Consumer behaviour
63
Konsumentenverhalten
63
Theorie
50
Theory
50
Kundenbindung
45
Customer satisfaction
43
Kundenorientierung
41
Beziehungsmanagement
40
Dienstleistungsqualität
34
Service quality
34
Brand management
27
Markenführung
27
Unternehmen
27
Kundenintegration
25
Customer integration
24
Marketing management
23
Marketingmanagement
23
Kundenwert
22
Customer service
21
Kundenservice
21
Lieferantenmanagement
20
Supplier relationship management
20
Electronic Commerce
18
Beschwerdemanagement
17
Customer value
17
Erfolgsfaktor
17
Markenpolitik
17
Privatkundengeschäft
17
Bank
16
Complaint management
16
Personal banking
16
Verbraucherzufriedenheit
16
Financial services
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German
36
English
32
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Fink, Klaus-J.
4
Dean, David
2
Stauss, Bernd
2
Adams, Roland
1
Ahasanul Haque
1
Ahn, Jiseon
1
Anselmsson, Johan
1
Arndt, Oliver
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Belz, Christian
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Bjerre, Mogens
1
Bouranta, Nancy
1
Buk, Tuba Bozaykut
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Clemes, Michael D.
1
Coenen, Christian
1
Crostack, Horst-Artur
1
Dangelmaier, Wilhelm
1
Danheiser, Stacey
1
Del Giudice, Manlio
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Della Peruta, Maria Rosaria
1
Diyana Maslina Hj Ahady
1
Ebert, Tara
1
Edvardsson, Bo
1
Farhani, Iklima
1
Frommeyer, Astrid
1
Fuchs, Gerhard
1
Gerth, Norbert
1
Gouthier, Matthias H. J.
1
Guthmann, Horst Albert
1
Hahn, Kathrin
1
Hamele, Thomas
1
Hannig, Uwe
1
Hapsari, Raditha
1
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Die Bank
International journal of quality and service sciences
SpringerLink / Bücher
Journal of retailing and consumer services
257
Journal of business research : JBR
155
International journal of hospitality management
137
The journal of services marketing
110
Journal of hospitality marketing & management
64
The service industries journal
63
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
51
Cogent business & management
50
Journal of service research : JSR
44
Journal of strategic marketing
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Service business
42
Services marketing quarterly
42
The journal of business & industrial marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of the Academy of Marketing Science
39
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
Marketing intelligence & planning
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
4
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
5
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
6
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
7
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
8
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
9
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
10
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
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