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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
68
Service quality
68
Konsumentenverhalten
43
Customer satisfaction
41
Kundenzufriedenheit
41
Beziehungsmarketing
30
Relationship marketing
30
Dienstleistungssektor
11
Service industry
11
Beschwerdemanagement
10
Complaint management
10
Customer service
8
Emotion
8
Kundenservice
8
Dienstleistungsmarketing
7
Services marketing
7
service
7
Arbeitszufriedenheit
6
Job satisfaction
6
service quality
6
Brand management
5
Dienstleistung
5
Markenführung
5
Online retailing
5
Services
5
Customer integration
4
Employee retention
4
Kundenintegration
4
Lieferantenmanagement
4
Mitarbeiterbindung
4
Structural equation model
4
Strukturgleichungsmodell
4
Supplier relationship management
4
Viral marketing
4
Virales Marketing
4
satisfaction
4
Confidence
3
Digitale Dienste
3
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English
45
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Balaji, M. S.
2
Dagger, Tracey S.
2
Alén, Elisa
1
Antonetti, Paolo
1
Babakus, Emin
1
Barnes, Brianna
1
Barrutia, José M.
1
Bordeau, Julie
1
Braga, Solano De Souza
1
Brown, Mark R.
1
Butaney, Gul T.
1
Camarço, Janaina Cavalcante Farias
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Choi, Sunmee
1
Chung, Kim-choy
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Drennan, Judy
1
Echebarria, Carmen
1
Elmadağ Baş, Ayşe Banu
1
Frambach, Rudolf T.
1
Ghaffar, Abdul
1
Gleiberman, Aaron M.
1
Gong, Taeshik
1
Gonçalves, Marina Furtado
1
Gottlieb, Udo R.
1
Gunasekar, Sangeetha
1
Ha, Sejin
1
Haase, Knut
1
Hakeem, Abdul
1
Han, Sang-Lin
1
Hanks, Lydia
1
Hartmans, Susanna
1
Herington, Carmel
1
Hill, Sally Rao
1
Holmqvist, Jonas
1
Iglesias Argu͏̈elles, Víctor
1
Islam, Tahir
1
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European journal of marketing : EJM
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Services marketing quarterly
66
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
31
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Journal of hospitality and tourism insights
21
Journal of service theory and practice
21
Beiträge zur Hochschulpolitik
20
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ECONIS (ZBW)
45
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Breaking barriers : how race shapes service expectations across actors and contexts
Elmadağ Baş, Ayşe Banu
;
Okan, Mehmet
;
Yaoyuneyong, …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
3
,
pp. 349-365
Persistent link: https://www.econbiz.de/10015048084
Saved in:
3
Perceptions on services in Ceará-Brazil luxury hotels registered on TripAdvisor
Perinotto, André Riani Costa
;
Camarço, Janaina …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
1
,
pp. 11-30
Persistent link: https://www.econbiz.de/10013541877
Saved in:
4
Tangible and intangible quality cues in service advertising : a construal level theory perspective
Utkarsh
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10013541952
Saved in:
5
How do customers respond to external store environment? : analyzing the new luxury segment
Raggiotto, Francesco
;
Mason, Michela C.
;
Moretti, Andrea
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 332-348
Persistent link: https://www.econbiz.de/10014319610
Saved in:
6
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
7
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
8
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
9
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
10
Reflections on "assessing tourist behavioral intentions through perceived service quality and customer satisfaction"
Alén, Elisa
- In:
Journal of global scholars of marketing science : …
28
(
2018
)
4
,
pp. 358-362
Persistent link: https://www.econbiz.de/10011962788
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