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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
146
Service quality
144
Kundenzufriedenheit
83
Customer satisfaction
82
Beziehungsmarketing
59
Konsumentenverhalten
58
Relationship marketing
57
Beschwerdemanagement
27
Complaint management
27
Dienstleistungssektor
18
Service industry
18
Customer service
15
Kundenservice
15
Quality management
14
Qualitätsmanagement
14
Customer integration
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Kundenintegration
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Emotion
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Lieferantenmanagement
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Supplier relationship management
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Satisfaction
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Viral marketing
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Virales Marketing
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Service recovery
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Arbeitszufriedenheit
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Customer loyalty
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E-commerce
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Job satisfaction
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Online retailing
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65
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65
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Balaji, M. S.
2
Dagger, Tracey S.
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Antonetti, Paolo
1
Babakus, Emin
1
Bali, Zsofia
1
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1
Becker, Marc
1
Belanche, Daniel
1
Bloemer, Johanna M.
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
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Cheung, Fung Yi Millissa
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1
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1
Dant, Rajiv P.
1
Drennan, Judy
1
Echebarria, Carmen
1
Echeveste, Inigo
1
Ergene, Erim
1
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European journal of marketing : EJM
Service business
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
65
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
5
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
6
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
7
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
8
The role of customers in the gig economy : how perceptions of working conditions and service quality influence the use and recommendation of food delivery services
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Service business
15
(
2021
)
1
,
pp. 45-75
Persistent link: https://www.econbiz.de/10012489178
Saved in:
9
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
10
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
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