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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Einzelhandel"
~subject:"Service quality"
~type:"article"
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Beziehungsmarketing
Einzelhandel
Service quality
Consumer behaviour
411
Konsumentenverhalten
410
Brand image
81
Markenimage
81
Brand management
80
Markenführung
80
Relationship marketing
80
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
60
Brand
48
Markenartikel
48
Emotion
35
Advertising effects
33
Werbewirkung
33
Retail trade
31
Viral marketing
26
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Marketingmanagement
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Großbritannien
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Personality psychology
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Online-Handel
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Quality management
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Qualitätsmanagement
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Online-Marketing
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Zielke, Stephan
3
Balaji, M. S.
2
Bijmolt, Tammo H. A.
2
Büttner, Oliver B.
2
Dagger, Tracey S.
2
Florack, Arnd
2
Göritz, Anja
2
Harris, Lloyd C.
2
He, Hongwei
2
Paulssen, Marcel
2
Roulet, Raphael
2
Tsao, Wen-chin
2
Vlachos, Pavlos A.
2
Abosag, Ibrahim
1
Alexander, Andrew
1
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1
Angell, Robert
1
Anker, Thomas Boysen
1
Antonetti, Paolo
1
Arslanagić, Maja
1
Ashkanasy, Neal M.
1
Aurier, Philippe
1
Ažman, Slavko
1
Babakus, Emin
1
Bahar, Reyhan
1
Barai, Parama
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Barnes, Bradley R.
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Bell, John E.
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Berezan, Orie
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Birgelen, Marcel van
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Boakye, Kwabena G.
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1
Bruhn, Manfred
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Burmann, Christoph
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Burt, Steven
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
846
Journal of business research : JBR
454
International journal of hospitality management
284
The journal of services marketing
169
Journal of retailing
165
International journal of retail & distribution management
148
The international review of retail, distribution and consumer research
120
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
112
The journal of product & brand management
107
Journal of travel and tourism marketing
105
Psychology & marketing
104
Asia Pacific journal of marketing and logistics
101
Cogent business & management
101
The service industries journal
100
Journal of the Academy of Marketing Science
98
International journal of retail and distribution management
85
The journal of brand management : an international journal
85
Services marketing quarterly
81
International journal of electronic marketing and retailing : IJEMR
72
Journal of marketing
71
Journal of strategic marketing
71
Journal of service management
69
Journal of service research : JSR
68
Tourism management : research, policies, practice
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Marketing intelligence & planning
65
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
59
Industrial marketing management : the international journal for industrial and high-tech firms
58
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
58
International journal of consumer studies
57
Service business
57
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
55
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
The international journal of bank marketing : IJBM
54
Management science : journal of the Institute for Operations Research and the Management Sciences
52
Technological forecasting & social change : an international journal
51
International journal of internet marketing and advertising : IJIMA
46
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ECONIS (ZBW)
134
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71
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
72
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling
Dlačić, Jasmina
;
Arslanagić, Maja
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10010234645
Saved in:
73
Price customization and within-chain data do not mix!
Niraj, Rakesh
;
Siddarth, S.
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 360-379
Persistent link: https://www.econbiz.de/10010344072
Saved in:
74
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
75
Gratitude in relationship marketing : theoretical development and directions for future research
Raggio, Randle D.
;
Walz, Anna M.
;
Godbole, Mousumi Bose
; …
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 2-24
Persistent link: https://www.econbiz.de/10010344388
Saved in:
76
The effect of corporate social responsibility on brand loyalty : the mediation role of brand image
He, Yuanqiong
;
Lai, Kin Keung
- In:
Total quality management & business excellence : an …
25
(
2014
)
3
,
pp. 249-263
Persistent link: https://www.econbiz.de/10010246006
Saved in:
77
Shopping orientation as a stable consumer disposition and its influence on consumers' evaluations of retailer communication
Büttner, Oliver B.
;
Florack, Arnd
;
Göritz, Anja
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 1026-1045
Persistent link: https://www.econbiz.de/10010388098
Saved in:
78
Risk as moderator of the trust-loyalty relationship
Paulssen, Marcel
;
Roulet, Raphael
;
Wilke, Sina
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 964-981
Persistent link: https://www.econbiz.de/10010388101
Saved in:
79
Patterns in competitive structure among retail finanical services brands
Dawes, John G.
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 924-942
Persistent link: https://www.econbiz.de/10010388103
Saved in:
80
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
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