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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
~type:"article"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
Service quality
Consumer behaviour
411
Konsumentenverhalten
410
Brand image
81
Markenimage
81
Brand management
80
Markenführung
80
Relationship marketing
80
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
60
Brand
48
Markenartikel
48
Emotion
35
Advertising effects
33
Werbewirkung
33
Einzelhandel
31
Retail trade
31
Viral marketing
26
Virales Marketing
26
Advertising
24
Marketing management
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Marketingmanagement
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Werbung
23
Großbritannien
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Personality psychology
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Persönlichkeitspsychologie
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Social Web
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Online retailing
17
Online-Handel
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Quality management
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Qualitätsmanagement
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Online-Marketing
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Beschwerdemanagement
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Complaint management
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Balaji, M. S.
2
Dagger, Tracey S.
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He, Hongwei
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Paulssen, Marcel
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Bahar, Reyhan
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1
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1
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1
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1
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1
Boakye, Kwabena G.
1
Bravi, Laura
1
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
544
Journal of business research : JBR
381
International journal of hospitality management
284
The journal of services marketing
165
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
112
Journal of travel and tourism marketing
104
The journal of product & brand management
98
Cogent business & management
95
The service industries journal
93
Asia Pacific journal of marketing and logistics
86
Journal of the Academy of Marketing Science
85
Psychology & marketing
83
Services marketing quarterly
78
The journal of brand management : an international journal
77
Journal of retailing
75
Journal of service research : JSR
68
Journal of service management
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Tourism management : research, policies, practice
65
Journal of strategic marketing
64
International journal of retail & distribution management
60
Industrial marketing management : the international journal for industrial and high-tech firms
57
Service business
57
Journal of marketing
56
Marketing intelligence & planning
55
The international journal of bank marketing : IJBM
52
International journal of retail and distribution management
50
The international review of retail, distribution and consumer research
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
International journal of electronic marketing and retailing : IJEMR
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
46
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
45
International journal of internet marketing and advertising : IJIMA
44
Technological forecasting & social change : an international journal
44
Journal of internet commerce
40
International journal of consumer studies
38
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ECONIS (ZBW)
112
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
3
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
4
Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana
Ofori, Kwame Simpe
;
Boakye, Kwabena G.
;
Narteh, Bedman
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 580-598
Persistent link: https://www.econbiz.de/10011854104
Saved in:
5
Measuring customer value in commercial experiences
Eriksson, Maria
;
Bäckström, Ingela
;
Ingelsson, Pernilla
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 618-632
Persistent link: https://www.econbiz.de/10011854111
Saved in:
6
The effects of post-adoption beliefs on the expectation-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
7
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
8
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
9
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
10
Gratitude mediates consumer responses to marketing communications
Bridger, Emma K.
;
Wood, Alex
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011626380
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