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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung"
~isPartOf:"International journal of retail & distribution management"
~subject:"Kundenmanagement"
~subject:"Online-Handel"
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Search: subject_exact:"Beziehungsmanagement"
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Kundenmanagement
Online-Handel
Beziehungsmarketing
197
Relationship marketing
197
Consumer behaviour
78
Konsumentenverhalten
78
Theorie
68
Theory
68
Deutschland
62
Germany
62
Einzelhandel
37
Retail trade
37
Customer satisfaction
28
Kundenzufriedenheit
28
Lieferantenmanagement
20
Supplier relationship management
20
Dienstleistungsqualität
19
Service quality
19
Online retailing
18
Kundenbindung
17
Kundenorientierung
17
Customer value
16
E-commerce
16
Electronic Commerce
16
Kundenwert
16
Marketing management
16
Marketingmanagement
16
Beziehungsmanagement
15
Estimation
15
Schätzung
15
Brand management
14
Markenführung
14
Computer-assisted marketing
13
IT-gestütztes Marketing
13
Strategisches Management
13
Vertrauen
13
Confidence
12
Marketing
12
Brand image
10
Customer integration
10
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30
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16
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28
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4
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German
29
English
17
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Martens, Tobias von
2
Mengue Nkoa, Clément U.
2
Al-Maghrabi, Talal
1
Angerer, Thomas
1
Anjaly, Bhawna
1
Ashman, Rachel
1
Bauer, Hans H.
1
Bressolles, Grégory
1
Breusch, Alexander
1
Broderick, Amanda J.
1
Chrissikopoulos, Vassilios
1
Cioppi, Marco
1
Das, Gopal
1
Deans, Kenneth R.
1
Demangeot, Catherine
1
Dennis, Charles
1
Dholakia, Ruby R.
1
Doherty, Neil F.
1
Dous, Malte
1
Droll, Mathias
1
Dubinsky, Alan J.
1
Durrieu, Francois
1
Ellis-Chadwick, Fiona
1
Fargel, Tim
1
Fargel, Tim Siu-Lung
1
Forsythe, Sandra
1
Frasquet Deltoro, Marta
1
Geib, Malte
1
Giannakos, Michail N.
1
Griese, Kai-Michael
1
Hahn, Olaf
1
Homburg, Christian
1
Huré, Elodie
1
Härting, Ralf-Christian
1
Keller, Thomas
1
Khan, Imran
1
Kumar, Amresh
1
Laroche, Michel
1
Leach, Mark
1
Lee, Yun Jung
1
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Gabler Edition Wissenschaft
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
International journal of retail & distribution management
SpringerLink / Bücher
99
Journal of retailing and consumer services
88
Journal of business research : JBR
37
Springer eBook Collection / Business and Economics
24
International journal of electronic marketing and retailing : IJEMR
21
Basler Schriften zum Marketing
18
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
18
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of electronic commerce : IJEC
13
International journal of electronic customer relationship management : IJECRM
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Kundenmanagement & Electronic Commerce
10
The international review of retail, distribution and consumer research
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
The service industries journal
9
Hamburger Schriften zur Marketingforschung
8
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
Cogent business & management
7
Europäische Hochschulschriften / 5
7
Gabler Edition Wissenschaft / Kundenmanagement & Electronic Commerce
7
Gabler Research
7
Journal of management information systems : JMIS
7
Management for Professionals
7
Marketing intelligence & planning
7
Research
7
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
7
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ECONIS (ZBW)
46
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1
Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
2
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
3
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
4
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
5
Channel design to enrich customers' shopping experiences : synchronizing clicks with bricks in an omni-channel perspective, the Direct Optic case
Picot-Coupey, Karine
;
Huré, Elodie
;
Piveteau, Lauren
- In:
International journal of retail & distribution management
44
(
2016
)
3
,
pp. 336-368
Persistent link: https://www.econbiz.de/10011515906
Saved in:
6
Engaging customers during a website visit : a model of website customer engagement
Demangeot, Catherine
;
Broderick, Amanda J.
- In:
International journal of retail & distribution management
44
(
2016
)
8
,
pp. 814-839
Persistent link: https://www.econbiz.de/10011615493
Saved in:
7
E-tail brand experience's influence on e-brand trust and e-brand loyalty : the moderating role of gender
Khan, Imran
;
Rahman, Zillur
- In:
International journal of retail & distribution management
44
(
2016
)
6
,
pp. 588-606
Persistent link: https://www.econbiz.de/10011602467
Saved in:
8
Antecedents and consequences of trust : an e-tail branding perspective
Das, Gopal
- In:
International journal of retail & distribution management
44
(
2016
)
7
,
pp. 713-730
Persistent link: https://www.econbiz.de/10011595575
Saved in:
9
An examination of the online service-profit chain
Bressolles, Grégory
;
Durrieu, Francois
;
Deans, Kenneth R.
- In:
International journal of retail & distribution management
43
(
2015
)
8
,
pp. 727-751
Persistent link: https://www.econbiz.de/10011443498
Saved in:
10
How customers respond to the assistive intent of an E-retailer?
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
International journal of retail & distribution management
42
(
2014
)
5
,
pp. 369-389
Persistent link: https://www.econbiz.de/10010384614
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