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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~subject:"Customer satisfaction"
~subject:"Deutschland"
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Search: "Customer relationship management"
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Customer satisfaction
Deutschland
Beziehungsmarketing
285
Relationship marketing
285
Germany
107
Consumer behaviour
101
Konsumentenverhalten
101
Theorie
100
Theory
100
Kundenzufriedenheit
77
Kundenmanagement
69
Dienstleistungsqualität
67
Service quality
67
Hotel industry
38
Hotellerie
38
Kundenbindung
35
Lieferantenmanagement
34
Supplier relationship management
34
Brand management
33
Markenführung
33
Kundenorientierung
31
Brand image
23
Markenimage
23
Gastronomie
22
Kundenwert
22
Restaurant industry
22
Beschwerdemanagement
21
Complaint management
21
Customer value
21
Marketingmanagement
20
Marketing
19
Marketing management
19
Beziehungsmanagement
18
Estimation
18
Kundenintegration
18
Schätzung
18
Customer integration
17
Customer service
17
Kundenservice
17
Unternehmen
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64
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German
106
English
69
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Helm, Sabrina
3
Mengue Nkoa, Clément U.
3
Ahlert, Dieter
2
Assaker, Guy
2
Bagusat, Ariane
2
Baloglu, Seyhmus
2
Bauer, Hans H.
2
Becker, Jörg
2
Bilgihan, Anil
2
Dous, Malte
2
Geib, Malte
2
Georg, Björn
2
Gleitsmann, Beate M.
2
Gregori, Christoph
2
Günter, Bernd
2
Hahn, Olaf
2
Han, Heesup
2
Henkel, Sven
2
Huber, Frank
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Rehkopf, Stefan
2
Schaller, Christian
2
Schilhaneck, Michael
2
Schneider, Nadine C.
2
Stiller, Michael
2
Tanford, Sarah
2
Weiber, Rolf
2
Weißgerber, Anja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Albers, Sönke
1
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Deutschland / Bundeswehr / Universität Hamburg
1
Published in...
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Gabler Edition Wissenschaft
Journal of hospitality marketing & management
Springer eBook Collection / Business and Economics
Journal of retailing and consumer services
256
International journal of hospitality management
138
Journal of business research : JBR
138
SpringerLink / Bücher
110
The journal of services marketing
108
The service industries journal
62
Journal of travel and tourism marketing
59
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Journal of service research : JSR
46
Cogent business & management
45
Service business
42
Services marketing quarterly
42
Journal of service management
41
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of the Academy of Marketing Science
35
The international journal of bank marketing : IJBM
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
The journal of business & industrial marketing
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
33
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
23
The international review of retail, distribution and consumer research
23
Journal of retailing
22
Europäische Hochschulschriften / 5
21
Journal of Asian finance, economics and business : JAFEB
21
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ECONIS (ZBW)
174
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174
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
3
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
4
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
5
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
8
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
9
Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Pitt, Christine
;
Plangger, Kirk
;
Eriksson, Theresa
- In:
Journal of hospitality marketing & management
30
(
2021
)
2
,
pp. 258-275
Persistent link: https://www.econbiz.de/10012423292
Saved in:
10
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
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