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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Kundenorientierung"
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Beziehungsmarketing
374
Relationship marketing
374
Consumer behaviour
128
Konsumentenverhalten
128
Dienstleistungsqualität
111
Service quality
111
Customer satisfaction
104
Kundenzufriedenheit
104
Theorie
71
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71
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63
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63
Bank
54
Lieferantenmanagement
37
Supplier relationship management
37
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32
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31
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30
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Kundenmanagement
28
Customer integration
26
Kundenintegration
26
Personal banking
26
Privatkundengeschäft
26
Brand management
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Markenführung
25
Kundenorientierung
24
Customer service
23
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E-commerce
21
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Pérez, Andrea
4
Amin, Muslim
3
Bang, Nguyen
3
Brun, Isabelle
3
Eriksson, Kent
3
Ha, Hong Youl
3
Mengue Nkoa, Clément U.
3
Nätti, Satu
3
Rajaobelina, Lova
3
Rodríguez del Bosque, Ignacio A.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Back, Ki-Joon
2
Bagusat, Ariane
2
Balaji, M. S.
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Bapat, Dhananjay
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Bauer, Hans H.
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Butcher, Ken
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Chao, Pei
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Chomvilailuk, Rojanasak
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Fontaine, Rodrigue
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Georg, Björn
2
Gil Saura, Irene
2
Gleitsmann, Beate M.
2
Guillén, Marta Estrada
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Ha, Sejin
2
Heinonen, Kristina
2
Hermansson, Cecilia
2
Hoffmann, Arvid O. I.
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Horbel, Chris
2
Hurley, Robert F.
2
Iglesias Argu͏̈elles, Víctor
2
Jaramillo, Fernando
2
Kim, Wansoo
2
Legendre, Tiffany S.
2
Lin, Wen-bao
2
Ma, Jianfeng
2
Martens, Tobias von
2
Möller, Matthias
2
Ok, Chihyung
2
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Gabler Edition Wissenschaft
The international journal of bank marketing : IJBM
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
323
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
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ECONIS (ZBW)
381
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91
A novel framework for customer complaint management
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Choy, Yoon Leng
;
Su, …
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 675-698
Persistent link: https://www.econbiz.de/10011655409
Saved in:
92
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
93
Performance-only measures vs. performance-expectation measures of service quality
Park, Sang-June
;
Yi, Youjea
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 741-756
Persistent link: https://www.econbiz.de/10011672380
Saved in:
94
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
95
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
96
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
97
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
98
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
99
A model of customer-centric banking practices for corporate clients in Bangladesh
Andaleeb, Syed S.
;
Rashid, Mamunur
;
Rahman, Quazi Akhlaqur
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011593881
Saved in:
100
The effects of traditional practices on modern banking system
Mittal, Divya
;
Agrawal, Shiv Ratan
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 476-500
Persistent link: https://www.econbiz.de/10011593889
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