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~isPartOf:"Handbook of hospitality strategic management"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"Job satisfaction"
~subject:"United States"
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Search: subject_exact:"Hotellerie"
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Dienstleistungsqualität
Job satisfaction
United States
Hotel industry
487
Hotellerie
487
Consumer behaviour
114
Konsumentenverhalten
114
Service quality
91
Customer satisfaction
80
Kundenzufriedenheit
80
Beziehungsmarketing
64
Relationship marketing
64
Tourism employees
49
Tourismusberufe
49
Arbeitszufriedenheit
40
Internet marketing
39
Online-Marketing
39
Viral marketing
36
Virales Marketing
36
Hospitality industry
33
Gastgewerbe
32
Holiday behaviour
32
Urlaubsverhalten
32
Tourism
31
Arbeitsverhalten
30
Environmental management
30
Firm performance
30
Unternehmenserfolg
30
Work behaviour
30
Hotels
29
Umweltmanagement
29
Brand management
28
China
28
Markenführung
28
Social Web
28
Social web
28
Tourismus
28
Hotel
27
Brand image
26
Markenimage
26
Tourism industry
25
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148
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148
Case study
3
Fallstudie
3
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2
Book section
2
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English
150
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Karatepe, Osman M.
4
Sparks, Beverley
4
Cobanoglu, Cihan
3
Dogru, Tarik
3
Han, Heesup
3
Kim, Mi Ran
3
Knutson, Bonnie J.
3
Mody, Makarand Amrish
3
Okumus, Bendegul
3
Shi, Xiaolin
3
Suess, Courtney
3
Wilkins, Hugh
3
Amin, Muslim
2
Assaker, Guy
2
Bai, Billy
2
Bonn, Mark Andrew
2
Demirciftci, Tevfik
2
Fan, Fang
2
Fong, Lawrence Hoc Nang
2
Gao, Baojun
2
Grobelna, Aleksandra
2
Hanks, Lydia
2
Hu, Feng
2
Huang, Songshan
2
Kim, Peter Beomcheol
2
Leung, Xi Y.
2
Ling, Qian
2
Liu, Yong
2
Mun, Sung Gyun
2
O'Connor, Peter
2
Ok, Chihyung
2
Prentice, Catherine
2
Radojevic, Tijana
2
Sirakaya-Turk, Ercan
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Teichert, Thorsten
2
Torres, Edwin N.
2
Woo, Linda
2
Wu, Xiaoyi
2
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Handbook of hospitality strategic management
Journal of hospitality marketing & management
The journal of services marketing
Tourism management : research, policies, practice
International journal of hospitality management
265
International journal of contemporary hospitality management
109
Journal of travel and tourism marketing
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
The service industries journal
26
Tourism management perspectives : TMP
24
Tourism economics : the business and finance of tourism and recreation
17
Journal of hospitality and tourism insights
16
The Cornell School of hotel administration handbook of applied hospitality strategy
16
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Tourism analysis : an interdisciplinary tourism & hospitality journal
13
Cornell hospitality quarterly : CQ
12
The Cornell hospitality quarterly
12
Tourism and hospitality research : THR
12
Global business and finance review
10
International journal of leisure and tourism marketing : IJLTM
10
Journal of retailing and consumer services
10
Tourism and hospitality research : the surrey quarterly review
9
Service business
8
The international journal of human resource management
8
The real estate finance journal
8
Journal of vacation marketing : an international journal
7
Administrative Sciences : open access journal
6
Enlightening tourism : ET ; a pathmaking journal
6
International journal of services, economics and management
6
Journal for global business advancement : JGBA
6
Journal of revenue and pricing management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Working paper / National Bureau of Economic Research, Inc.
6
Cogent business & management
5
Economic research
5
International journal of productivity and quality management : IJPQM
5
Journal of Asian finance, economics and business : JAFEB
5
Total quality management & business excellence
5
Tourism review : the official journal of the AIEST
5
Acta Universitatis Danubius / Oeconomica
4
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ECONIS (ZBW)
150
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Consequences of paradoxical leadership in the hotel setting : moderating role of work environment
Shehata, Ali Elsayed
;
Khan, Mukaram Ali
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 670-693
Persistent link: https://www.econbiz.de/10014319789
Saved in:
4
Exploring mental health from the perspective of DNA methylation : evidence from the hospitality employees
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Fan, Fang
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 792-817
Persistent link: https://www.econbiz.de/10014319798
Saved in:
5
How virtual reality moderates daily negative mood spillover among hotel frontline employees : a within-person field experiment
Leung, Xi Y.
;
Shi, Xiaolin
;
Huang, Xiaoting
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013534432
Saved in:
6
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
7
How emotional labor affect hotel employees' mental health : a longitudinal study
Xiong, Wei
;
Huang, Maijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013439974
Saved in:
8
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
9
Who cares about single childless employees in the hotel industry? : creating a workplace culture beyond family-friendly
Shi, Xiaolin
;
Shi, Jieyu (Jade)
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013326539
Saved in:
10
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
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