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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"International journal of business and globalisation : IJBG"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of financial services marketing"
~subject:"Electronic banking"
~subject:"Kundenwert"
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Electronic banking
Kundenwert
Beziehungsmarketing
142
Relationship marketing
142
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
44
Konsumentenverhalten
44
Dienstleistungsqualität
27
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27
Financial services
25
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
International journal of business and globalisation : IJBG
Journal of financial services marketing : JFSM
Journal of financial services marketing
Journal of business research : JBR
55
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of retailing and consumer services
34
SpringerLink / Bücher
19
International journal of hospitality management
18
Journal of the Academy of Marketing Science
17
The international journal of bank marketing : IJBM
17
The journal of services marketing
16
Handbook of research on customer equity in marketing
14
Journal of marketing
14
Journal of service research : JSR
14
Journal of strategic marketing
14
The service industries journal
14
International journal of electronic customer relationship management : IJECRM
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
The journal of business & industrial marketing
13
Gabler Edition Wissenschaft
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service management
12
Journal of marketing research : JMR
10
The journal of product & brand management
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of bank marketing
9
International journal of contemporary hospitality management
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Technological forecasting & social change : an international journal
9
Business horizons
8
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
8
Tourism management : research, policies, practice
8
Cogent business & management
7
European management journal
7
Journal of marketing analytics : JMA
7
Management decision : MD
7
Marketing theory
7
Service business
7
Springer eBook Collection / Business and Economics
7
The TQM journal : the international review of organizational improvement
7
Harvard-Business-Manager : das Wissen der Besten
6
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ECONIS (ZBW)
20
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1
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
2
Service innovation and delivery as antecedents of satisfaction and loyalty : a study of Indian retail banking
Bhat, Ishfaq Hussain
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 107-118
Persistent link: https://www.econbiz.de/10014388735
Saved in:
3
Customer readiness to co-production of mobile banking services : a customer-only co-production perspective
Yalley, Andrews Agya
- In:
Journal of financial services marketing
27
(
2022
)
2
,
pp. 81-95
Persistent link: https://www.econbiz.de/10013270397
Saved in:
4
The impact of customer's training of digital banking services on its acceptability by customers' in India
Bansal, Nitin
;
Pareek, Nishtha
;
Nigam, Abhinav
- In:
International journal of business and globalisation : IJBG
30
(
2022
)
2
,
pp. 207-231
Persistent link: https://www.econbiz.de/10013194076
Saved in:
5
Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep
- In:
International journal of business and globalisation : IJBG
29
(
2021
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
Saved in:
6
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
7
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
8
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
9
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
10
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
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