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~isPartOf:"Health care management review : HCM review"
~isPartOf:"International journal of pharmaceutical and healthcare marketing : IJPHM"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Customer satisfaction"
~subject:"appointment scheduling"
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Search: subject_exact:"Patients"
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Customer satisfaction
appointment scheduling
Patienten
140
Patients
140
Hospital
94
Krankenhaus
94
Gesundheitsversorgung
71
Health care
71
Dienstleistungsqualität
54
Service quality
54
Gesundheitswesen
31
Health care system
31
Kundenzufriedenheit
25
Physicians
21
Ärzte
21
USA
13
United States
13
Scheduling problem
12
Scheduling-Verfahren
12
Quality management
11
Qualitätsmanagement
11
Arzneimittel
10
Consumer behaviour
10
Gesundheitskosten
10
Health care costs
10
Konsumentenverhalten
10
Pharmaceuticals
10
patient satisfaction
10
Estimation
9
Schätzung
9
Betriebliche Dokumentation
8
Corporate documentation
8
E-Health
8
E-health
8
Nursing profession
8
Pflegeberufe
8
Arbeitszufriedenheit
7
Basisgesundheitsversorgung
7
Hospital financing
7
Job satisfaction
7
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Conference paper
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34
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Menachemi, Nir
4
Kazley, Abby Swanson
3
Liu, Nan
3
Diana, Mark L.
2
Ford, Eric W.
2
Mazurenko, Olena
2
Salzarulo, Peter A.
2
Williams, Eric S.
2
Ahmed, Zafar U.
1
Anand, Byram
1
Antons, David
1
Armstrong, Anona
1
Audi, Crystal
1
Baalbaki, Imad
1
Bashir, Irfan
1
Boslaugh, Sarah
1
Bretthauer, Kurt M.
1
Brown, Roger L.
1
Brunel, Frederic
1
Buk, Tuba Bozaykut
1
Byram, Anand
1
Carabetta, Shannon
1
Chahal, Hardeep
1
Chamorro, Antonio
1
Chen, Rachel R.
1
Chien, Alyna T.
1
Cichy, Patrick
1
Cronenwett, Jack
1
Côté, Murray J.
1
Desai, Pranjal
1
Di Pietro, Laura
1
Dobson, Gregory
1
Fiakpa, Ernest Afene
1
Finkelstein, Stacey R.
1
Fisher, Josephine
1
Foege, J. Nils
1
Ford, Eric
1
Foster, Tina C.
1
Freeman, Richard
1
Frolkis, Joseph P.
1
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Health care management review : HCM review
International journal of pharmaceutical and healthcare marketing : IJPHM
International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Health marketing quarterly
15
Quality management journal : QMJ
9
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of pharmaceutical and healthcare marketing
6
International journal of production research
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Production and operations management : the flagship research journal of the Production and Operations Management Society
3
Accounting and taxation review : A&TR
2
Benchmarking: An International Journal
2
International Journal of Islamic and Middle Eastern Finance and Management
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
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ECONIS (ZBW)
34
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1
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
4
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
Saved in:
5
Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena
;
Richter, Jason
;
Kazley, Abby Swanson
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
Saved in:
6
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
7
When open access might not work : understanding patient attitudes in appointment scheduling
Finkelstein, Stacey R.
;
Liu, Nan
;
Rosenthal, David
; …
- In:
Health care management review : HCM review
43
(
2018
)
4
,
pp. 348-358
Persistent link: https://www.econbiz.de/10011930149
Saved in:
8
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
9
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
10
Patient experience and hospital profitability : is there a link?
Richter, Jason P.
;
Muhlestein, David B.
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
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