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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Bank"
~subject:"Confidence"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Confidence
Service quality
Beziehungsmarketing
406
Relationship marketing
406
Lieferantenmanagement
213
Supplier relationship management
213
B-to-B-Marketing
157
Business-to-business marketing
157
Consumer behaviour
58
Konsumentenverhalten
58
Customer value
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Kundenwert
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Marketing management
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Marketingmanagement
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Salespeople
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Dienstleistungsqualität
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Online-Marketing
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Casidy, Riza
3
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Kingshott, Russel P. J.
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Song, Hua
2
Yu, Kangkang
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1
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
225
Journal of business research : JBR
146
International journal of hospitality management
131
The journal of services marketing
106
The service industries journal
92
Journal of hospitality marketing & management
60
The international journal of bank marketing : IJBM
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
54
International journal of contemporary hospitality management
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
43
Cogent business & management
41
International journal of electronic customer relationship management : IJECRM
38
Asia Pacific journal of marketing and logistics
36
Journal of strategic marketing
36
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The journal of business & industrial marketing
31
Tourism management : research, policies, practice
31
Journal of financial services marketing : JFSM
30
European journal of marketing : EJM
27
Marketing intelligence & planning
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of the Academy of Marketing Science
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
International journal of quality and service sciences
24
Total quality management & business excellence
24
Managing service quality : MSQ ; an international journal
23
Psychology & marketing
23
Journal of air transport management
22
International journal of services and operations management
21
International journal of services, economics and management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
56
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1
Will artificial intelligence undermine the effects of guanxi on relationship performance? : evidence from China's banking industry
Liu, Paul C. Y.
;
Wang, Weisha
;
Wang, Zi
;
Yang, Ying
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 12-25
Persistent link: https://www.econbiz.de/10014456182
Saved in:
2
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
3
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
4
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
5
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
6
The effects of supplier B2B sustainability positioning on buyer performance : the role of trust
Casidy, Riza
;
Yan, Li
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 311-323
Persistent link: https://www.econbiz.de/10013259087
Saved in:
7
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
8
Sharing is the name of the game : exploring the role of social media communication practices on B2B customer relationships in the life sciences industry
Rose, Susan
;
Fandel, Diana
;
Saraeva, Anastasiya
; …
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 52-62
Persistent link: https://www.econbiz.de/10012501937
Saved in:
9
Customer identification : the missing link between relationship quality and supplier performance
Mohan, Mayoor
;
Nyadzayo, Munyaradzi W.
;
Casidy, Riza
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 220-232
Persistent link: https://www.econbiz.de/10013206320
Saved in:
10
Creating trust and commitment in B2B services
Gansser, Oliver Alexander
;
Boßow-Thies, Silvia
;
Krol, …
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 274-285
Persistent link: https://www.econbiz.de/10013206323
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