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~isPartOf:"Industrial relations journal"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~type_genre:"Article in journal"
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Search: subject:"Call centre"
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Call centre
9
Callcenter
9
Arbeitskräfte
3
Workforce
3
Beziehungsmarketing
2
Gewerkschaftsmitgliedschaft
2
Großbritannien
2
India
2
Indien
2
Knowledge management
2
Relationship marketing
2
Union membership
2
United Kingdom
2
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2
call centre
2
Arbeitsbeziehungen
1
Arbeitsmobilität
1
Association
1
Association of Call Centre Workers ACCW
1
Asymmetric information
1
Asymmetrische Information
1
Auslandsverlagerung
1
Austauschtheorie
1
Business process management
1
Canada
1
Comparison
1
ERP system
1
ERP-System
1
Employee monitoring
1
Employment relations
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Kanada
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1
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1
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9
German
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Abdullateef, Aliyu Olayemi
1
Abratt, Russell
1
Bain, Peter
1
Bendixen, Michael
1
Bin Yusoff, Rushami Zien
1
Charlwood, Andy
1
D'Cruz, Premilla
1
Flint, Douglas
1
Ghandforoush, Parviz
1
Haley, Lynn M.
1
Hendrickse, Rozenda
1
McNally, Jeffrey J.
1
Miller, Noleen
1
Mokhtar, Sany Sanuri Mohd
1
Noronha, Ernesto
1
Oodith, Devina
1
Parumasur, Sanjana Brijball
1
Ramaswamy, Ramachandran
1
Rawdan, M.
1
Sarkar, Santanu
1
Sen, Tarun K.
1
Tartanoğlu, Şafak
1
Taylor, Phil
1
Tegarden, David P.
1
Yurova, Y.
1
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Industrial relations journal
International journal of electronic customer relationship management : IJECRM
Problems and perspectives in management : PPM ; international research journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
European management journal
3
Harvard-Business-Manager : das Wissen der Besten
3
Human resource management
3
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
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ECONIS (ZBW)
10
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10
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date (newest first)
date (oldest first)
1
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
2
Beyond informality : effectiveness of a new actor for representing
call
centre
workers in Turkey
Tartanoğlu, Şafak
- In:
Industrial relations journal
46
(
2015
)
5/6
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
Saved in:
3
Death of a salesman: birth of a knowledge broker
Bendixen, Michael
;
Yurova, Y.
;
Abratt, Russell
;
Rawdan, M.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011471062
Saved in:
4
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among
call
centre
workers in Britain and India
Sarkar, Santanu
;
Charlwood, Andy
- In:
Industrial relations journal
45
(
2014
)
1
,
pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Saved in:
5
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
6
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10009783138
Saved in:
7
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
8
Designing systems using business components : a case study in
call
centre
automation
Ghandforoush, Parviz
;
Sen, Tarun K.
;
Tegarden, David P.
; …
- In:
International journal of electronic customer …
4
(
2010
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10003974024
Saved in:
9
Engaging the professional : organising
call
centre
agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
Saved in:
10
No passage to India? : initial responses of UK trade unions to
call
centre
offshoring
Bain, Peter
;
Taylor, Phil
- In:
Industrial relations journal
39
(
2008
)
1
,
pp. 5-23
Persistent link: https://www.econbiz.de/10003690627
Saved in:
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