//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsmarketing"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmarketing
Emotion
Konsumentenverhalten
Customer service
119
Kundenservice
119
Dienstleistungsqualität
84
Service quality
84
Customer satisfaction
75
Kundenzufriedenheit
75
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
58
Beschwerdemanagement
26
Complaint management
26
Dienstleistungssektor
24
Service industry
24
Services
17
Dienstleistung
16
Service encounter
16
Arbeitszufriedenheit
10
Customer integration
10
Job satisfaction
10
Kundenintegration
10
Arbeitsverhalten
9
Dienstleistungsberufe
9
Service recovery
9
Service workers
9
Work behaviour
9
Frontline service employees
8
Service failure
8
Customer experience
7
Betriebliche Wertschöpfung
6
Service delivery
6
Tourism employees
6
Tourismusberufe
6
USA
6
United States
6
Value creation
6
Einzelhandel
5
Retail trade
5
Satisfaction
5
more ...
less ...
Online availability
All
Undetermined
34
Free
1
Type of publication
All
Article
63
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
64
Aufsatz in Zeitschrift
64
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
64
Author
All
Alkire, Linda
2
Benoit, Sabine
2
Collier, Joel E.
2
Madupalli, Ramana Kumar
2
Medler-Liraz, Hana
2
Miao, Li
2
Poddar, Amit
2
Sharma, Piyush
2
Akaka, Melissa Archpru
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
Baker, Melissa A.
1
Ball, Joan
1
Barnes, Donald C.
1
Barnett, Willy
1
Barone, Ada Maria
1
Becker-Özcamlica, Hürrem
1
Bish, Rachael
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Breazeale, Michael
1
Bruce, Helen L.
1
Buoye, Alexander
1
Burton, Jamie
1
Chang, Hua
1
Chen, Haipeng
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Chou, En-Yi
1
Chowdhury, Indranil Roy
1
Chumpitaz Caceres, Rubén
1
Coleman, Linda Jane
1
Cook, Laurel Aynne
1
Coughlan, Joseph
1
Cronin, J. J.
1
DiPietro, Robin B.
1
more ...
less ...
Published in...
All
International journal of business and economics
Journal of hospitality marketing & management
Managing service quality : MSQ ; an international journal
The journal of services marketing
Journal of retailing and consumer services
48
International journal of hospitality management
40
Journal of business research : JBR
29
International journal of contemporary hospitality management
17
Services marketing quarterly
16
Psychology & marketing
15
Journal of service research
13
Journal of service research : JSR
11
Journal of service management
10
Journal of service theory and practice
9
International journal of consumer studies
8
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
Gabler Edition Wissenschaft
7
Journal of service theory and practice : JSTP
7
Service business
7
International journal of quality and service sciences
6
Journal of air transport management
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
European journal of marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Manufacturing & service operations management : M & SOM
4
more ...
less ...
Source
All
ECONIS (ZBW)
64
Showing
1
-
10
of
64
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
8
Mental conversion : a customer service strategy impacting shopping experiences
Meng, Yan
;
Gould, Stephen J.
;
Song, Lei
;
Chang, Hua
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 464-477
Persistent link: https://www.econbiz.de/10014276921
Saved in:
9
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->