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~isPartOf:"International journal of consumer studies"
~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
~subject:"Kognition"
~subject:"emotions"
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Customer satisfaction
Kognition
emotions
Emotion
61
Consumer behaviour
54
Konsumentenverhalten
54
Brand management
13
Markenführung
13
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
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Einzelhandel
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Retail trade
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Personality psychology
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Persönlichkeitspsychologie
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Luxury goods
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Luxusgüter
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Markenimage
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Cognition
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Dienstleistungsqualität
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Online retailing
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Online-Handel
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Service quality
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emotion
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Loureiro, Sandra Maria Correia
3
Koo, Dong-mo
2
Ribeiro, Lara
2
Amorim, Inês Pessoa de
1
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
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1
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1
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1
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1
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1
Itoo, Murtaza Hassan
1
Jeon, Jung Ok
1
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1
Kampani, Nidhi
1
Kasambala, Josephine
1
Kempen, Elizabeth
1
Kim, Do Yuon
1
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1
Koo, Dong-Mo
1
Ladhari, Riadh
1
Lee, Eun Mi
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Lee, Ha Kyung
1
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Lim, Choong Hoon
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Luo, Jieqiong
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Mishra, Abhishek
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Pandarum, Reena
1
Park, Geebum
1
Park, Hyun Hee
1
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1
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International journal of consumer studies
International journal of services, economics and management
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
International journal of hospitality management
57
Journal of business research : JBR
56
Journal of retailing and consumer services
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
Journal of travel and tourism marketing
28
Journal of behavioral decision making
23
Journal of hospitality marketing & management
23
Psychology & marketing
23
The journal of services marketing
21
Journal of business ethics : JOBE
19
Tourism management : research, policies, practice
19
International journal of contemporary hospitality management
16
Tourism management perspectives : TMP
16
Journal of business and psychology
15
The service industries journal
13
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
12
Discussion paper series / IZA
11
European journal of marketing : EJM
11
Discussion paper / Tinbergen Institute
10
Games
10
Human relations : towards the integration of the social sciences
10
Services marketing quarterly
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of consumer research : JCR ; an interdisciplinary bimonthly
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of marketing management : MM
9
Journal of service management
9
Journal of service research : JSR
9
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
9
Service business
9
Entrepreneurship theory and practice : ET&P
8
Journal of consumer behaviour : an international research review
8
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European management journal
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
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ECONIS (ZBW)
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1
Tourist personality, value co-creation, and emotional well-being
Uslu, Abdullah
;
Tosun, Petek
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014465867
Saved in:
2
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
3
Mood management through metaverse enhancing life satisfaction
Choi, Dooyoung
;
Lee, Ha Kyung
;
Kim, Do Yuon
- In:
International journal of consumer studies
47
(
2023
)
4
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10014326050
Saved in:
4
Disentangling the impact of temperature on consumers' attitudes toward nostalgic advertising
Yang, Qiang
;
Lin, Yanqing
;
Li, Hongxiu
;
Huo, Jiale
- In:
International journal of consumer studies
47
(
2023
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014246604
Saved in:
5
How augmented reality media richness influences consumer behaviour
Amorim, Inês Pessoa de
;
Guerreiro, João Pedro Silva …
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2351-2366
Persistent link: https://www.econbiz.de/10013412497
Saved in:
6
"Crying over spilt milk?" : effect of post-consumption dissonance on coping behaviour for online purchases
Mahapatra, Sabita
;
Mishra, Abhishek
- In:
International journal of consumer studies
46
(
2022
)
3
,
pp. 1035-1054
Persistent link: https://www.econbiz.de/10013177056
Saved in:
7
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
Configurations of cognitive and affective responses forming customer attitudes toward a luxury brand
Kim, Sooyun
;
Choi, Sunmee
;
Park, Geebum
;
Lee, Yeonjoo
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 598-613
Persistent link: https://www.econbiz.de/10012622611
Saved in:
10
Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines
Anitsal, Melek Meral
;
Anitsal, Ismet
;
Anitsal, Selin
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012257880
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