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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of services, economics and management"
~subject:"Customer satisfaction"
~subject:"emotions"
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Customer satisfaction
emotions
Emotion
53
Consumer behaviour
28
Konsumentenverhalten
28
Dienstleistungsqualität
21
Service quality
21
Hotel industry
16
Hotellerie
16
Kundenzufriedenheit
15
Gastronomie
13
Restaurant industry
13
Stress
12
Tourism employees
12
Tourismusberufe
12
Work stress
12
Arbeitsverhalten
11
Arbeitszufriedenheit
11
Job satisfaction
11
Work behaviour
11
Beziehungsmarketing
8
Relationship marketing
8
Customer service
7
Emotional exhaustion
7
Kundenservice
7
Arbeitskräfte
6
Intelligence
6
Intelligenz
6
Workforce
6
Emotional intelligence
5
Beschwerdemanagement
4
China
4
Cognition
4
Complaint management
4
Corporate Social Responsibility
4
Corporate social responsibility
4
Emotions
4
Hospital
4
Internet marketing
4
Kognition
4
Krankenhaus
4
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16
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16
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English
16
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Han, Heesup
2
Jani, Dev
2
Alnawas, Ibrahim
1
Aparicio-Valverde, Mireia
1
Baloglu, Seyhmus
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Busser, James
1
Fong, Lawrence Hoc Nang
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Hanks, Lydia
1
Hartono, Markus
1
Hemsley-Brown, Jane
1
Hwang, Johye
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
Im, Soo Yeon
1
Jhamb, Deepika
1
Kampani, Nidhi
1
Kincaid, Clark
1
Ladhari, Riadh
1
Lajante, Mathieu
1
Lee, Hye Eun
1
Liu, Qing
1
Ma, Shihan
1
Mao, Zhenxing
1
Massa, Elodie
1
Otero-Neira, Carmen
1
Padin, Carmen
1
Peacock, John Brian
1
Peng, Jia-Min
1
Ryan, Gerard
1
Satvir Singh
1
Seo, Sunhee
1
So, Amy Siu Ian
1
Svensson, Göran
1
Tan, Kay Chuan
1
Tang, Xiangjie
1
Ustrov, Yury
1
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Published in...
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International journal of contemporary hospitality management
International journal of services, economics and management
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of travel and tourism marketing
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
The service industries journal
12
Services marketing quarterly
10
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Discussion paper series / IZA
8
Journal of marketing management : MM
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of behavioral decision making
6
Journal of service research
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
16
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16
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
4
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
5
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
6
Effect of conflict and emotions on perceptions of social loafing in groups
Satvir Singh
;
Zhu, Min
;
Wang, Huaqing
- In:
International journal of services, economics and management
9
(
2018
)
1
,
pp. 77-94
Persistent link: https://www.econbiz.de/10011971919
Saved in:
7
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
8
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
9
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
10
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
1
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