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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder"
~subject:"Beziehungsmarketing"
~subject:"Confidence"
~subject:"Kundenwert"
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Beziehungsmarketing
Confidence
Kundenwert
Social Web
38
Social web
38
Relationship marketing
14
Tourism industry
8
Tourismuswirtschaft
8
Internet marketing
7
Online-Marketing
7
social media
7
Social network
6
Soziales Netzwerk
6
Tourism
5
Tourismus
5
Consumer behaviour
4
Konsumentenverhalten
4
Online retailing
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Online-Handel
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Web 2.0 technologies
4
Web 2.0-Technologien
4
customer relationship management
4
Brand management
3
CRM
3
Customer value
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Destination management
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Destinationsmanagement
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E-commerce
3
Electronic Commerce
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Markenführung
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Web 2.0
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social networks
3
Advertising
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Beschwerdemanagement
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Communication
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Complaint management
2
Customer satisfaction
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Muhammad Anshari
3
Mohammad Nabil Almunawar
2
Alas, Y.
1
Anshari, M.
1
Bacon, Scott D.
1
Baral, Pramis
1
Becker, Christian
1
Brözel, Claudia
1
Burmann, Christoph
1
Chang, Younghoon
1
Chua, Alton Y. K.
1
Clark, Melissa N.
1
Constantinides, Efthymios
1
Faase, Robbert
1
Hamid, M. H.
1
Heiens, Richard A.
1
Helms, Remko
1
Kim, Yaeeun
1
Lee, Yi-Chih
1
Low, Patrick
1
Mühlenbeck, Frank
1
Narayanaswamy, Ravi
1
Park, Myeong-cheol
1
Rodriguez, Michael
1
Sabtu, N. I.
1
Schmeißer, Daniel R.
1
Shrestha, Binod Krishna
1
Siew Fan Wong
1
Skibicki, Klemens
1
Spruit, Marco René
1
Stichnoth, Fabian
1
Thute, Charudatta
1
Vries, Sjoerd de
1
Wu, Wei-Li
1
Yim, Frederick
1
Yousif, Arsham
1
Yunus, N.
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International journal of electronic customer relationship management : IJECRM
Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
Journal of business research : JBR
108
Journal of retailing and consumer services
79
International journal of internet marketing and advertising : IJIMA
37
Industrial marketing management : the international journal for industrial and high-tech firms
35
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
30
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
27
Technological forecasting & social change : an international journal
27
Journal of internet commerce
24
Journal of strategic marketing
24
International journal of electronic marketing and retailing : IJEMR
23
International journal of business information systems : IJBIS
21
The journal of brand management : an international journal
20
Business horizons
19
Journal of marketing communications
19
Marketing intelligence & planning
18
Journal of promotion management : innovations in planning and applied research
17
The journal of services marketing
17
Journal of service management
16
Cogent business & management
14
International journal of e-business research : an official publication of the Information Resources Management Association
14
International journal of electronic commerce : IJEC
14
International journal of hospitality management
14
Journal of hospitality marketing & management
14
Journal of marketing
14
Asia Pacific journal of marketing and logistics
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
SpringerLink / Bücher
13
Tourism management : research, policies, practice
13
International journal of technology marketing : IJTMkt
12
Journal of electronic commerce research : JECR
12
The journal of business & industrial marketing
12
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
11
Journal of fashion marketing and management
11
Journal of global marketing
11
Journal of marketing management : MM
11
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ECONIS (ZBW)
18
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1
Influence of customer relationship management on customer behaviour, a moderating role of social media in bank and financial institutions
Baral, Pramis
;
Shrestha, Binod Krishna
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
Saved in:
2
Social customer relationship management, election and political campaign
Muhammad Anshari
;
Mohammad Nabil Almunawar
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 332-346
Persistent link: https://www.econbiz.de/10011989791
Saved in:
3
Utilising social media to improve relationship quality : the case of the university library
Clark, Melissa N.
;
Bacon, Scott D.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 384-410
Persistent link: https://www.econbiz.de/10011989802
Saved in:
4
An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.
;
Narayanaswamy, Ravi
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
Saved in:
5
Impression management in doctor-patient communication : experience in Taiwan
Lee, Yi-Chih
;
Wu, Wei-Li
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 87-103
Persistent link: https://www.econbiz.de/10011586423
Saved in:
6
Social customer relationship management and student empowerment in online learning systems
Anshari, M.
;
Alas, Y.
;
Yunus, N.
;
Sabtu, N. I.
;
Hamid, M. H.
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 104-121
Persistent link: https://www.econbiz.de/10011586438
Saved in:
7
Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar
;
Muhammad Anshari
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
Saved in:
8
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
9
Understanding electronic social customer relationship management : foundations and current major themes
Constantinides, Efthymios
;
Yousif, Arsham
;
Vries, Sjoerd de
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 180-199
Persistent link: https://www.econbiz.de/10011471313
Saved in:
10
Incorporating social customer relationship management in negotiation
Low, Patrick
;
Muhammad Anshari
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10010396367
Saved in:
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