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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Emotion
Kundenzufriedenheit
Consumer behaviour
636
Konsumentenverhalten
635
Beziehungsmarketing
258
Relationship marketing
258
Customer satisfaction
211
Dienstleistungsqualität
207
Service quality
207
Online retailing
113
Online-Handel
113
Social Web
71
Social web
71
Internet marketing
64
Online-Marketing
64
E-commerce
62
Electronic Commerce
62
Einzelhandel
61
Retail trade
61
Viral marketing
61
Virales Marketing
61
Brand management
53
Markenführung
53
Dienstleistungssektor
52
Service industry
52
Customer service
49
Kundenservice
49
USA
45
Beschwerdemanagement
43
Complaint management
43
United States
43
Brand image
37
Markenimage
37
Confidence
34
Customer integration
34
Kundenintegration
34
Vertrauen
34
Services
33
Dienstleistung
31
Customer experience
28
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Undetermined
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252
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1
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253
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253
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1
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English
253
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Aksoy, Lerzan
7
Mattila, Anna S.
6
Buoye, Alexander
5
Keiningham, Timothy
5
Klaus, Philipp
5
Alkire, Linda
3
Benoit, Sabine
3
Dong, Beibei
3
Harris, Lloyd C.
3
Lariviere, Bart
3
McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Sharma, Piyush
3
Sivakumar, K.
3
Wirtz, Jochen
3
Wu, Luorong
3
Al Khasawneh, Mohammad Hamdi
2
Auh, Seigyoung
2
Bajpai, Naval
2
Bang, Nguyen
2
Basso, Kenny
2
Black, William C.
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Burton, Jamie
2
Collier, Joel E.
2
Cooil, Bruce
2
Edvardsson, Bo
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Folse, Judith Anne Garretson
2
Gong, Taeshik
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Ha, Young
2
Haws, Kelly L.
2
Hillebrand, Bas
2
Hoyer, Wayne D.
2
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International journal of electronic marketing and retailing : IJEMR
Journal of service management
Journal of service research : JSR
The journal of services marketing
Journal of retailing and consumer services
424
Journal of business research : JBR
291
International journal of hospitality management
228
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
104
Psychology & marketing
96
International journal of contemporary hospitality management
93
Tourism management : research, policies, practice
86
Cogent business & management
84
The service industries journal
69
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
65
Asia Pacific journal of marketing and logistics
63
Services marketing quarterly
63
Journal of consumer research : JCR ; an interdisciplinary bimonthly
61
European journal of marketing : EJM
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
The journal of brand management : an international journal
52
International journal of consumer studies
50
The journal of product & brand management
48
Service business
47
Tourism management perspectives : TMP
47
Journal of strategic marketing
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
42
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
42
The international review of retail, distribution and consumer research
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
The international journal of bank marketing : IJBM
37
Marketing letters : a journal of research in marketing
36
European journal of marketing
35
Journal of the Academy of Marketing Science
34
International journal of retail & distribution management
33
International journal of retail and distribution management
33
Journal of retailing
33
Marketing intelligence & planning
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Journal of Islamic marketing
31
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ECONIS (ZBW)
253
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253
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
7
Stimulators of impulse buying behaviour : an analysis of Pakistan's readymade garment buyers
Nawaz, Nainan
;
Rehman, Hina
;
Kashif, Sadaf
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10014310011
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
10
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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