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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Emotion
Kundenzufriedenheit
Consumer behaviour
533
Konsumentenverhalten
532
Beziehungsmarketing
209
Relationship marketing
209
Customer satisfaction
173
Dienstleistungsqualität
160
Service quality
160
Online retailing
109
Online-Handel
109
Social Web
68
Social web
68
Einzelhandel
60
Internet marketing
60
Online-Marketing
60
Retail trade
60
E-commerce
58
Electronic Commerce
58
Brand management
52
Markenführung
52
Viral marketing
51
Virales Marketing
51
Customer service
42
Kundenservice
42
Dienstleistungssektor
41
Service industry
41
Brand image
36
Markenimage
36
USA
36
United States
34
Confidence
32
Vertrauen
32
Beschwerdemanagement
29
Complaint management
29
Customer experience
28
Customer integration
28
Kundenintegration
28
Satisfaction
25
Services
23
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Undetermined
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English
205
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Aksoy, Lerzan
6
Klaus, Philipp
5
Buoye, Alexander
4
Keiningham, Timothy
4
Mattila, Anna S.
4
Alkire, Linda
3
Harris, Lloyd C.
3
Lariviere, Bart
3
Sharma, Piyush
3
Wirtz, Jochen
3
Al Khasawneh, Mohammad Hamdi
2
Bajpai, Naval
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Burton, Jamie
2
Cooil, Bruce
2
Edvardsson, Bo
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Ha, Young
2
Hillebrand, Bas
2
Im, Hyunjoo
2
Joosten, Herm
2
Kandampully, Jay
2
Kim, Jong Min
2
Madupalli, Ramana Kumar
2
Malthouse, Edward C.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Poddar, Amit
2
Seger-Guttmann, Tali
2
Sparks, Beverley
2
Stathakopoulos, Vlasis
2
Svari, Sander
2
Svensson, Göran
2
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Published in...
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International journal of electronic marketing and retailing : IJEMR
Journal of service management
The journal of services marketing
Journal of retailing and consumer services
424
Journal of business research : JBR
275
International journal of hospitality management
228
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
103
Psychology & marketing
95
International journal of contemporary hospitality management
93
Tourism management : research, policies, practice
86
Cogent business & management
81
The service industries journal
67
Asia Pacific journal of marketing and logistics
63
Services marketing quarterly
63
Journal of consumer research : JCR ; an interdisciplinary bimonthly
61
European journal of marketing : EJM
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
58
International journal of consumer studies
49
Journal of service research : JSR
48
The journal of brand management : an international journal
48
The journal of product & brand management
48
Service business
47
Tourism management perspectives : TMP
45
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
42
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
42
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
The international review of retail, distribution and consumer research
39
The international journal of bank marketing : IJBM
37
Marketing letters : a journal of research in marketing
36
European journal of marketing
35
Journal of the Academy of Marketing Science
34
International journal of retail & distribution management
33
International journal of retail and distribution management
33
Journal of retailing
33
Marketing intelligence & planning
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Journal of Islamic marketing
31
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ECONIS (ZBW)
205
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1
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10
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205
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
7
Stimulators of impulse buying behaviour : an analysis of Pakistan's readymade garment buyers
Nawaz, Nainan
;
Rehman, Hina
;
Kashif, Sadaf
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10014310011
Saved in:
8
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
9
Enhancing affective commitment through gamified services of luxury brands : role of game mechanics and self-congruity
Saxena, Garima
;
Jain, Sheetal
;
Mishra, Sita
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1018-1031
Persistent link: https://www.econbiz.de/10014333591
Saved in:
10
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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