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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~subject:"Kundenzufriedenheit"
~subject:"Viral marketing"
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Kundenzufriedenheit
Viral marketing
Personalization
30
Personalisierung
28
Virales Marketing
15
Consumer behaviour
13
Konsumentenverhalten
13
Data Mining
9
Data mining
9
Hotel industry
9
Hotellerie
9
Customer satisfaction
7
Online reviews
7
Social Web
7
Social web
7
Gastronomie
5
Online retailing
5
Online-Handel
5
Restaurant industry
5
Sentiment analysis
5
Text
5
Beziehungsmarketing
4
Internet marketing
4
Online-Marketing
4
Relationship marketing
4
Text mining
4
Bewertung
3
Evaluation
3
Machine learning
3
Online review
3
Airbnb
2
Big data
2
Credibility
2
Customer service
2
Dienstleistungsqualität
2
Emotion
2
Holiday behaviour
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Kundenservice
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Personality psychology
2
Persönlichkeitspsychologie
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Ye, Qiang
3
Law, Rob
2
Zhang, Ziqiong
2
Ali Ahani
1
Arcodia, Charles
1
Batista, Fernando
1
Bin Ibrahim, Othman
1
Boonyanit Mathayomchan
1
Chatterjee, Swagato
1
Cortez, Paulo
1
Fernandes, Elizabeth
1
Gu, Bin
1
Guo, Xiaoshu
1
Henkens, Bieke
1
Hervas-Drane, Andres
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Iacobucci, Dawn
1
Kim, Moon-Yong
1
Kralj, Anna
1
Kuo, Pei-jou
1
Kwok, Linchi
1
Larivière, Bart
1
Law, Chun Hung Roberts
1
Le, Truc H.
1
Lee, Bo-youn
1
Lee, Seung Hyun
1
Li, Hengyun
1
Liang, Sai
1
Mauri, Aurelio G.
1
Miao, Li
1
Minazzi, Roberta
1
Moon, Sangkil
1
Moro, Sérgio
1
Nilashi, Mehrbakhsh
1
Novais, Margarida Abreu
1
Qiao, Shuchen
1
Ramos, Ricardo F.
1
Ribeiro, Ricardo
1
Rita, Paulo
1
Ro, Heejung
1
Rodrigues, David
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International journal of hospitality management
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Tourism management : research, policies, practice
19
Journal of business research : JBR
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
Electronic commerce research
9
International journal of contemporary hospitality management
9
Journal of retailing and consumer services
9
Journal of management information systems : JMIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Information systems research : ISR
6
Faculty & research / Insead : working paper series
5
International journal of internet marketing and advertising : IJIMA
5
Journal of electronic commerce research : JECR
5
Psychology & marketing
5
International journal of business information systems : IJBIS
4
Journal of hospitality marketing & management
4
Journal of internet commerce
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of retailing
4
Tourism management perspectives : TMP
4
Cogent business & management
3
Electronic markets : EM ; the international journal of electronic commerce and business media
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
Journal of marketing communications
3
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
The Cornell hospitality quarterly
3
The journal of services marketing
3
Decision support systems : DSS ; the international journal
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Göttinger Wirtschaftsinformatik
2
Higher-order factorization machines : implementation, application, and comparison of a state-of-the-art recommender approach
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of consumer studies
2
International journal of production research
2
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ECONIS (ZBW)
19
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1
Sentimental analysis of Facebook reviews : does hospitality matter in senior living?
Zhong, Yun Ying
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014334428
Saved in:
2
How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong
;
Qiao, Shuchen
;
Li, Hengyun
;
Zhang, Zili
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013266147
Saved in:
3
How consumers perceive authenticity in restaurants : a study of online reviews
Le, Truc H.
;
Arcodia, Charles
;
Novais, Margarida Abreu
; …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013266161
Saved in:
4
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
5
Impact of the rating system on sentiment and tone of voice : a Booking.com and TripAdvisor comparison study
Rita, Paulo
;
Ramos, Ricardo F.
;
Tiago, Maria Teresa Borges
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255965
Saved in:
6
A data-driven approach to measure restaurant performance by combining online reviews with historical sales data
Fernandes, Elizabeth
;
Moro, Sérgio
;
Cortez, Paulo
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495005
Saved in:
7
Content analysis of fake consumer reviews by survey-based text categorization
Moon, Sangkil
;
Kim, Moon-Yong
;
Iacobucci, Dawn
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 343-364
Persistent link: https://www.econbiz.de/10012591035
Saved in:
8
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
9
Drivers of helpfulness of online hotel reviews : A sentiment and emotion mining approach
Chatterjee, Swagato
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241418
Saved in:
10
The 7 Ps marketing mix of home-sharing services : mining travelers' online reviews on Airbnb
Kwok, Linchi
;
Tang, Yingying
;
Yu, Bei
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300133
Saved in:
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