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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of hospitality marketing & management"
~language:"eng"
~language:"spa"
~person:"Mattila, Anna S."
~person:"Paul, Justin"
~person:"Roy, Sanjit"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Corporate social responsibility"
~subject:"Indien"
~type_genre:"Article in journal"
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Beziehungsmarketing
Consumer behaviour
Corporate social responsibility
Indien
Konsumentenverhalten
50
Relationship marketing
23
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Beschwerdemanagement
11
Complaint management
11
Bibliometrics
10
Bibliometrie
10
Brand management
10
Markenführung
10
Corporate Social Responsibility
9
Emotion
9
Gastronomie
9
Hotel industry
9
Hotellerie
9
Restaurant industry
9
Advertising effects
8
Werbewirkung
8
Gastgewerbe
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Hospitality industry
7
Brand image
6
Digitalisierung
6
Digitization
6
Experiment
6
Markenimage
6
USA
6
United States
6
Viral marketing
6
Virales Marketing
6
Advertising
5
Customer service
5
Gender
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Kundenservice
5
Personality psychology
5
Persönlichkeitspsychologie
5
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Article
58
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Article in journal
Aufsatz in Zeitschrift
58
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English
Spanish
Author
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Mattila, Anna S.
Paul, Justin
Roy, Sanjit
Han, Heesup
45
Jang, Soocheong
37
Laroche, Michel
28
Ko, Eunju
26
Lee, Seoki
18
Line, Nathaniel D.
17
Wong, IpKin Anthony
17
Cleveland, Mark
16
Valette-Florence, Pierre
16
Balaji, M. S.
15
Bartikowski, Boris
15
Diamantopoulos, Adamantios
15
Hyun, Sunghyup Sean
15
Wu, Luorong
15
Zhang, Lu
15
Hanks, Lydia
14
Kim, Woo Gon
14
Wei, Wei
14
Miao, Li
13
Richard, Marie-Odile
13
Gursoy, Dogan
12
Liu, Qing
12
Lu, Lu
12
Dwivedi, Yogesh Kumar
11
Jeong, EunHa
11
Kim, Kyung Hoon
11
Kim, Seongseop
11
Okumus, Fevzi
11
Pereira, Vijay
11
Sharma, Piyush
11
Tanford, Sarah
11
Cho, Meehee
10
Filieri, Raffaele
10
Kang, Juhee
10
Kukar-Kinney, Monika
10
Law, Chun Hung Roberts
10
Prentice, Catherine
10
Qu, Hailin
10
Shukla, Paurav
10
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International journal of hospitality management
Journal of business research : JBR
Journal of hospitality marketing & management
Journal of retailing and consumer services
17
The journal of services marketing
10
Cornell hospitality quarterly : CQ
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of strategic marketing
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
International journal of contemporary hospitality management
5
International journal of consumer studies
4
Journal of marketing management : JMM ; journal of the Academy of Marketing
4
Journal of service management
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Business strategy and the environment
3
European management journal
3
International journal of market research
3
Asia Pacific journal of marketing and logistics
2
European journal of marketing
2
International business review : the official journal of the European International Business Academy
2
International journal of Indian culture and business management
2
Journal of consumer behaviour
2
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Psychology & marketing
2
Services marketing quarterly
2
The international journal of bank marketing : IJBM
2
Asia Pacific business review
1
Asian journal of business ethics : AJBE
1
British journal of management
1
Electronic commerce research
1
European journal of marketing : EJM
1
European management review : EMR
1
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of electronic marketing and retailing : IJEMR
1
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ECONIS (ZBW)
58
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1
Corporate sociopolitical activism (CSA) : the role of perceived impact on consumer response to contribution type
Atanga, Barbara Apaalabono
;
Mattila, Anna S.
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014325587
Saved in:
2
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
3
Social influence research in consumer behavior: What we learned and what we need to learn? : a hybrid systematic literature review
Bhukya, Ramulu
;
Paul, Justin
- In:
Journal of business research : JBR
162
(
2023
),
pp. 1-21
Persistent link: https://www.econbiz.de/10014301814
Saved in:
4
Bandwagon effect revisited : a systematic review to develop future research agenda
Bindra, Sunali
;
Sharma, Deepika
;
Parameswar, Nakul
; …
- In:
Journal of business research : JBR
143
(
2022
),
pp. 305-317
Persistent link: https://www.econbiz.de/10013194539
Saved in:
5
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
6
Consumer-brand relationship : a brand hate perspective
Roy, Sanjit
;
Sharma, Apurv
;
Bose, Sunny
;
Gaganpreet Singh
- In:
Journal of business research : JBR
144
(
2022
),
pp. 1293-1304
Persistent link: https://www.econbiz.de/10013185103
Saved in:
7
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
8
Examining the role of consumer impulsiveness in multiple app usage behavior among mobile shoppers
Chopdar, Prasanta Kr.
;
Paul, Justin
;
Korfiatis, Nikolaos
; …
- In:
Journal of business research : JBR
140
(
2022
),
pp. 657-669
Persistent link: https://www.econbiz.de/10013040732
Saved in:
9
The impact of environmental messages on consumer responses to plant-based meat : does language style matter?
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014227202
Saved in:
10
Mass prestige, brand happiness and brand evangelism among consumers
Mansoor, Mahnaz
;
Paul, Justin
- In:
Journal of business research : JBR
144
(
2022
),
pp. 484-496
Persistent link: https://www.econbiz.de/10013185002
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