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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of marketing management : MM"
~subject:"Customer satisfaction"
~type:"article"
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Search: subject_exact:"Customer orientation"
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| 4 applied filters
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Subject
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Customer satisfaction
Beziehungsmarketing
360
Relationship marketing
360
Consumer behaviour
194
Konsumentenverhalten
194
Kundenzufriedenheit
148
Dienstleistungsqualität
125
Service quality
125
Hotel industry
88
Hotellerie
88
Gastronomie
65
Restaurant industry
65
Brand management
53
Markenführung
53
Brand image
49
Markenimage
49
Emotion
41
Customer integration
34
Kundenintegration
34
Customer service
33
Kundenservice
33
Beschwerdemanagement
30
Complaint management
30
USA
28
United States
28
Customer value
24
Kundenwert
24
Confidence
23
Satisfaction
23
Vertrauen
23
Loyalty
21
Arbeitsverhalten
20
Work behaviour
20
Brand loyalty
19
Social Web
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Social web
19
Tourism employees
19
Tourismusberufe
19
Brand
18
Internet marketing
18
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148
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148
Conference paper
1
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English
148
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Han, Heesup
10
Jang, Soocheong
8
Mattila, Anna S.
6
Wong, IpKin Anthony
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Prentice, Catherine
4
Ha, Jooyeon
3
Lai, Ivan K. W.
3
Qu, Hailin
3
Ryu, Kisang
3
Torres, Edwin N.
3
Xu, Xun
3
Yu, Jongsik
3
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Hanks, Lydia
2
Hua, Nan
2
Huey Chern Boo
2
Hwang, Jinsoo
2
Kim, Hyunsu
2
Lee, Sanghyeop
2
Lehto, Xinran Y.
2
Li, Shuhao
2
Loureiro, Sandra Maria Correia
2
Melián-González, Santiago
2
Mostafa Rasoolimanesh, S.
2
Ok, Chihyung
2
Raab, Carola
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Song, Hak-jun
2
Sreejesh, S.
2
Tajeddini, Kayhan
2
Tanford, Sarah
2
Wei, Wei
2
Woo, Linda
2
Wu, Luorong
2
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Published in...
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International journal of hospitality management
Journal of marketing management : MM
Journal of retailing and consumer services
256
Journal of business research : JBR
143
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
32
The journal of business & industrial marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Psychology & marketing
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
148
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148
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1
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
2
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
3
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
4
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
5
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
6
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
7
Customer experiences and situational vulnerability : an exploration of hotel services during a disaster
Lagiewski, Rick
;
Perotti, Victor
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482222
Saved in:
8
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
9
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
10
How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
;
Ul …
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
Saved in:
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