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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Bank"
~subject:"Gastronomie"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Gastronomie
Service quality
Beziehungsmarketing
378
Relationship marketing
378
Consumer behaviour
215
Konsumentenverhalten
215
Customer satisfaction
182
Kundenzufriedenheit
182
Dienstleistungsqualität
164
Hotel industry
86
Hotellerie
86
Restaurant industry
65
Customer service
57
Kundenservice
57
Brand management
52
Markenführung
52
Emotion
49
Brand image
43
Markenimage
43
Customer integration
42
Kundenintegration
42
Beschwerdemanagement
38
Complaint management
38
Arbeitsverhalten
27
Work behaviour
27
Customer value
26
Kundenwert
26
Satisfaction
25
USA
25
United States
25
Loyalty
24
Confidence
23
Vertrauen
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Betriebliche Wertschöpfung
21
Social Web
21
Social web
21
Value creation
21
Arbeitszufriedenheit
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Job satisfaction
19
Tourism employees
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201
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201
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English
201
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Jang, Soocheong
8
Mattila, Anna S.
7
Han, Heesup
5
Hyun, Sunghyup Sean
5
Qu, Hailin
5
Wong, IpKin Anthony
5
Prentice, Catherine
4
Torres, Edwin N.
4
DiPietro, Robin B.
3
Ha, Jooyeon
3
Ryu, Kisang
3
Becker, Jan U.
2
Bonn, Mark Andrew
2
Brady, Michael K.
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Cho, Meehee
2
Grégoire, Yany
2
Ham, Sunny
2
Han, Su-Jin
2
Hollebeek, Linda D.
2
Huey Chern Boo
2
Im, Jinyoung
2
Jung, Hyo Sun
2
Kang, Juhee
2
Kim, Eojina
2
Kim, Haemi
2
Kim, Peter Beomcheol
2
Kim, Wansoo
2
Kim, Young
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Lemon, Katherine N.
2
Li, Shuhao
2
Liu, Canmian
2
Lu, Lu
2
Madera, Juan M.
2
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International journal of hospitality management
Journal of service research
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
187
Journal of business research : JBR
112
The journal of services marketing
97
The service industries journal
85
Journal of hospitality marketing & management
60
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
The international journal of bank marketing : IJBM
55
Services marketing quarterly
52
Journal of travel and tourism marketing
49
Journal of service research : JSR
48
Service business
43
Journal of service management
38
Cogent business & management
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The TQM journal : the international review of organizational improvement
33
Journal of strategic marketing
31
International journal of electronic customer relationship management : IJECRM
30
Tourism management : research, policies, practice
30
Industrial marketing management : the international journal for industrial and high-tech firms
28
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Marketing intelligence & planning
24
Managing service quality : MSQ ; an international journal
23
Total quality management & business excellence
23
Journal of financial services marketing : JFSM
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
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ECONIS (ZBW)
201
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201
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
5
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
6
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
Α ranking model based on user generated content and fuzzy logic
Novas, Dimitrios
;
Papakyriakopoulos, Dimitrios
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014439940
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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