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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Bank"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Service quality
Beziehungsmarketing
503
Relationship marketing
503
Consumer behaviour
268
Konsumentenverhalten
268
Customer satisfaction
197
Kundenzufriedenheit
197
Dienstleistungsqualität
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Mattila, Anna S.
6
Jang, Soocheong
5
Grégoire, Yany
4
Han, Heesup
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
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Wong, IpKin Anthony
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Brady, Michael K.
3
DiPietro, Robin B.
3
Sesé, F. Javier
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3
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2
Bilstein, Nicola
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Gao, Lily
2
Gustafsson, Anders
2
Ha, Jooyeon
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Huey Chern Boo
2
Kim, Haemi
2
King, Ceridwyn
2
Kumar, V.
2
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Lee, Lindsey
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Lu, Lu
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Melero-Polo, Iguácel
2
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2
Ostrom, Amy L.
2
Ryu, Kisang
2
Shulga, Lenna V.
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International journal of hospitality management
Journal of service research
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
184
Journal of business research : JBR
111
The journal of services marketing
97
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
The international journal of bank marketing : IJBM
55
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
33
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
International journal of electronic customer relationship management : IJECRM
30
Tourism management : research, policies, practice
29
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
Journal of financial services marketing : JFSM
22
Managing service quality : MSQ ; an international journal
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
International journal of services, economics and management
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of service theory and practice : JSTP
17
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ECONIS (ZBW)
170
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
5
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
6
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
7
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
8
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
9
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
10
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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