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~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Journal of customer behaviour"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Customer satisfaction"
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Customer satisfaction
Website
68
Consumer behaviour
33
Konsumentenverhalten
33
Internet marketing
27
Online-Marketing
27
Online retailing
22
Online-Handel
22
E-commerce
20
Electronic Commerce
20
Beziehungsmarketing
12
Relationship marketing
12
Social Web
12
Social web
12
Kundenzufriedenheit
11
Tourism marketing
11
Tourismusmarketing
11
Dienstleistungsqualität
10
Service quality
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Confidence
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Vertrauen
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Viral marketing
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Virales Marketing
8
Bewertung
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Destination management
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Destinationsmanagement
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China
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11
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Menon, Balakrishnan
2
Agrebi, Meriem
1
Alcántara-Pilar, Juan Miguel
1
Barrio-García, Salvador del
1
Chandon, Jean Louis
1
Chung, Namho
1
Crespo-Almendros, Esmeralda
1
Cui, Feng
1
Kim, Joung-man
1
Kim, Myung-Ja
1
Lai, Michael T. H.
1
Law, Rob
1
Lee, Choong-Ki
1
Lin, Derong
1
Park, JungKun
1
Park, Mijung
1
Ponnam, Abhilash
1
Porcu, Lucia
1
Qu, Hailin
1
Sharma, Narendra K.
1
Shukla, Asmita
1
Sreejesh, S.
1
Swami, Sanjeev
1
Tsang, Nelson Kee Fu
1
Wen, Ivan
1
Zaichkowsky, Judith Lynne
1
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International journal of internet marketing and advertising : IJIMA
Journal of customer behaviour
Journal of travel and tourism marketing
Journal of retailing and consumer services
18
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of retail & distribution management
6
Electronic commerce research
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of business research : JBR
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Service business
4
The service industries journal
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of retail and distribution management
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Gadjah Mada international journal of business
2
Global business review
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic business
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
2
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
3
The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng
;
Lin, Derong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
35
(
2018
)
6
,
pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
Saved in:
4
The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services
Menon, Balakrishnan
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011936177
Saved in:
5
Toward an understanding of online information processing in e-tourism : does national culture matter?
Alcántara-Pilar, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of travel and tourism marketing
34
(
2017
)
8
,
pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
Saved in:
6
Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites
Sreejesh, S.
;
Ponnam, Abhilash
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011669946
Saved in:
7
Do loyalty groups differ in the role of trust in online tourism shopping? : a process perspective
Kim, Myung-Ja
;
Chung, Namho
;
Lee, Choong-Ki
;
Kim, Joung-man
- In:
Journal of travel and tourism marketing
29
(
2012
)
3/4
,
pp. 352-368
Persistent link: https://www.econbiz.de/10009571555
Saved in:
8
An empirical study of an online travel purchase intention model
Wen, Ivan
- In:
Journal of travel and tourism marketing
29
(
2012
)
1/2
,
pp. 18-39
Persistent link: https://www.econbiz.de/10009537285
Saved in:
9
Website characteristics, user characteristics and purchase intention: mediating role of website satisfaction
Shukla, Asmita
;
Sharma, Narendra K.
;
Swami, Sanjeev
- In:
International journal of internet marketing and …
6
(
2010
)
2
,
pp. 142-167
Persistent link: https://www.econbiz.de/10003977945
Saved in:
10
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
1
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