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~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Journal of customer behaviour"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
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Customer satisfaction
Website
42
Consumer behaviour
26
Konsumentenverhalten
26
Online retailing
21
Online-Handel
21
Internet marketing
19
Online-Marketing
19
E-commerce
14
Electronic Commerce
14
Beziehungsmarketing
11
Relationship marketing
11
Kundenzufriedenheit
9
Social Web
9
Social web
9
Confidence
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Vertrauen
6
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5
Service quality
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Structural equation model
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Strukturgleichungsmodell
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social media
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Brand image
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2
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2
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Menon, Balakrishnan
2
Agrebi, Meriem
1
Chandon, Jean Louis
1
Chen, Ja-Shen
1
Fiegantara, Surya
1
Huarng, Kun-huang
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Lee, Jae Beom
1
Lee, Sang Gun
1
Lee, Sin-bok
1
Park, JungKun
1
Park, Mijung
1
Pereira, Hélia Gonçalves
1
Rita, Paulo
1
Salgueiro, Maria de Fátima
1
Sharma, Narendra K.
1
Shukla, Asmita
1
Swami, Sanjeev
1
Wu, Chih-wen
1
Wu, Pai-chi
1
Yang, Chang-gyu
1
Zaichkowsky, Judith Lynne
1
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International journal of internet marketing and advertising : IJIMA
Journal of customer behaviour
Service business
Journal of retailing and consumer services
18
International journal of electronic marketing and retailing : IJEMR
10
Journal of internet commerce
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of retail & distribution management
6
Journal of travel and tourism marketing
6
Electronic commerce research
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
Journal of business research : JBR
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Journal of electronic commerce research : JECR
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
The service industries journal
4
Tourism management : research, policies, practice
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Information systems and e-business management : ISeB
3
International journal of retail and distribution management
3
Journal of strategic marketing
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
Asia Pacific journal of marketing and logistics
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
Gadjah Mada international journal of business
2
Global business review
2
International journal of business excellence
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic business
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
9
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1
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9
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articles prioritized
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date (oldest first)
1
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
2
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
3
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
4
The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services
Menon, Balakrishnan
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011936177
Saved in:
5
Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
Saved in:
6
A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
Lee, Sang Gun
;
Yang, Chang-gyu
;
Lee, Sin-bok
;
Lee, Jae Beom
- In:
Service business
9
(
2015
)
3
,
pp. 567-586
Persistent link: https://www.econbiz.de/10011386441
Saved in:
7
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
8
Website characteristics, user characteristics and purchase intention: mediating role of website satisfaction
Shukla, Asmita
;
Sharma, Narendra K.
;
Swami, Sanjeev
- In:
International journal of internet marketing and …
6
(
2010
)
2
,
pp. 142-167
Persistent link: https://www.econbiz.de/10003977945
Saved in:
9
Exploring the influences of perceived interactivity on consumers' e-shopping effectiveness
Park, Mijung
;
Park, JungKun
- In:
Journal of customer behaviour
8
(
2009
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10003916601
Saved in:
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