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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Performance measurement"
~subject:"Theory"
~subject:"Tourismuswirtschaft"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Hochschule
Performance measurement
Theory
Tourismuswirtschaft
Dienstleistungsqualität
227
Service quality
227
Customer satisfaction
111
Kundenzufriedenheit
111
Quality management
64
Qualitätsmanagement
63
Consumer behaviour
50
Konsumentenverhalten
50
Relationship marketing
46
Hotel industry
43
Hotellerie
43
Holiday behaviour
22
Hospital
22
Krankenhaus
22
Urlaubsverhalten
22
Product quality
20
Produktqualität
20
Performance-Messung
18
Tourism
18
Tourismus
17
Satisfaction
15
Dienstleistungssektor
13
Service industry
13
Gesundheitsversorgung
12
Health care
12
Tourism industry
12
Customer service
11
India
11
Indien
11
Kundenservice
11
Taiwan
11
Airline
10
China
10
Fluggesellschaft
10
Arbeitsverhalten
9
Bank
9
Gastgewerbe
9
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74
Case study
2
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2
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English
74
Author
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Cai, Ruiying
2
Hitchcock, Michael
2
Izogo, Ernest Emeka
2
Koritos, Christos
2
Lai, Ivan K. W.
2
Lee, Jin-soo
2
Malik, Shahab Alam
2
Marimon, Frederic
2
Su, LuJun
2
Abdulhabib, Abdulla Awadh
1
Abdullah, Firdaus
1
Adot, Esther
1
Aggarwal, Vaibhav
1
Ahlawat, Pardeep
1
Ahmad Jusoh
1
Akamavi, Raphaël K.
1
Akhmedova, Anna
1
Al Kuwaiti, Ibrahim A.
1
Alnuaimi, Sultan Bin Abdulla
1
Alonso-Almeida, María del Mar
1
Alvelos, Helena
1
Alén, Elisa
1
Amat Taap Manshor
1
Arana-Landin, German
1
Asghari, Maryam
1
Asif, Muhammad
1
Bamford, David
1
Barbosa-Pereira, Sofia
1
Berbegal-Mirabent, Jasmina
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Bhoria, Navdeep
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Bradley, Gregory T.
1
Campbell-Allen, Nicola
1
Cardoso, Sónia
1
Carlos Villamarín, Pablo de
1
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1
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Published in...
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International journal of quality & reliability management
Tourism management : research, policies, practice
Journal of retailing and consumer services
187
International journal of hospitality management
134
Journal of business research : JBR
114
The journal of services marketing
101
The service industries journal
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
Journal of hospitality marketing & management
63
International journal of contemporary hospitality management
61
Journal of travel and tourism marketing
59
Services marketing quarterly
59
The TQM journal : the international review of organizational improvement
51
Journal of service research : JSR
47
Service business
46
Journal of service management
42
International journal of quality and service sciences
38
Cogent business & management
35
International journal of services and operations management
34
Total quality management & business excellence
31
International journal of productivity and quality management : IJPQM
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
28
Journal of service research
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of air transport management
26
Managing service quality : MSQ ; an international journal
26
Asia Pacific journal of marketing and logistics
25
Journal of marketing for higher education
25
The international journal of bank marketing : IJBM
25
International journal of services, economics and management
24
NBER Working Paper
24
NBER working paper series
24
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Working paper / National Bureau of Economic Research, Inc.
23
CESifo working papers
21
Beiträge zur Hochschulpolitik
19
Gabler Edition Wissenschaft
19
International journal of electronic customer relationship management : IJECRM
19
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ECONIS (ZBW)
74
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1
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
2
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik
;
Jhamb, Deepika
;
Dhiman, Rahul
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
Saved in:
3
Assessing the uptake of Industry 4.0 technologies : barriers to their adoption and impact on quality management aspects
Laskurain-Iturbe, Iker
;
Arana-Landin, German
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2420-2442
Persistent link: https://www.econbiz.de/10014470789
Saved in:
4
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
5
A model of health-related quality of life during COVID-19 pandemic : the role of food customer loyalty and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
6
Destination quality, fantasy experience and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj
;
Ahlawat, Pardeep
;
Aggarwal, Vaibhav
; …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
Saved in:
7
The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla
;
Abdulhabib, Abdulla Awadh
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
Saved in:
8
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
9
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
10
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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