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~isPartOf:"International journal of quality & reliability management"
~subject:"Electronic Commerce"
~subject:"Hospital"
~subject:"USA"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Hospital
USA
Dienstleistungsqualität
112
Service quality
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Product quality
14
Produktqualität
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
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Krankenhaus
11
Performance measurement
11
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Service industry
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AHP approach
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AHP-Verfahren
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Patienten
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Patients
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18
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18
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Malik, Shahab Alam
2
Shabbir, Asma
2
Abdullah, Firdaus
1
Adhikari, Arnab
1
Ahmad Jusoh
1
Al Kuwaiti, Ibrahim A.
1
Alarifi, Areej Abdulrahman
1
Alizadeh, Somayeh
1
Anouze, Abdel Latef
1
Antony, Jiju
1
Awwad, Abdulkareem Salameh
1
Bhat, Shreeranga
1
Biswas, Abhijeet
1
Blankson, Charles
1
Boakye, Kwabena G.
1
Chavan, Meena
1
Cudney, Elizabeth A.
1
Dayan, Aysenur
1
Dayan, Mumin
1
Etemad-Sajadi, Reza
1
Gijo, E. V.
1
Hamin, Hamin
1
Ho, Voon Boo
1
Husain, Khalid Sami
1
Husain, Zafar
1
Janjua, Saquib Yusaf
1
Javed Ali
1
Johnson, Dana M.
1
Khalil Md Nor
1
Kueh, Karen
1
Laureani, Alessandro
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Laux, Chad
1
Lee, Nagarajah
1
Malik, Shujah Alam
1
Mamakou, Xenia J.
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Ng, Poh Yen
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International journal of quality & reliability management
International journal of hospitality management
88
Health care management review : HCM review
84
Journal of health economics
43
Journal of retailing and consumer services
43
Quality management journal : QMJ
38
Journal of health organization and management
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
33
The service industries journal
31
International journal of contemporary hospitality management
29
Journal of hospitality marketing & management
26
The TQM journal : the international review of organizational improvement
25
Health marketing quarterly
24
Health economics
23
International journal of productivity and quality management : IJPQM
22
Journal of business research : JBR
21
Journal of travel and tourism marketing
21
International journal of health care finance and economics
20
Management science : journal of the Institute for Operations Research and the Management Sciences
19
The journal of services marketing
19
International journal of quality and service sciences
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of internet commerce
18
Services marketing quarterly
17
Total quality management & business excellence
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Service business
16
Inquiry : a journal of health care organization, provision and financing
15
International journal of production economics
15
Production and operations management : an international journal of the Production and Operations Management Society
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Auditing : a journal of practice & theory
14
Journal of service research : JSR
14
Managing service quality : MSQ ; an international journal
14
International journal of electronic marketing and retailing : IJEMR
13
International journal of production research
13
Journal of air transport management
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
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ECONIS (ZBW)
18
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1
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
2
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
3
Competitive priorities and engagement : can they be a source of satisfaction? : customer-centered model
Awwad, Abdulkareem Salameh
;
Anouze, Abdel Latef
; …
- In:
International journal of quality & reliability management
41
(
2024
)
5
,
pp. 1337-1355
Persistent link: https://www.econbiz.de/10014520501
Saved in:
4
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
Saved in:
5
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
6
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
7
Performance and service quality enhancement in a healthcare setting through lean six sigma strategy
Noronha, Ajay
;
Bhat, Shreeranga
;
Gijo, E. V.
;
Antony, Jiju
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 365-390
Persistent link: https://www.econbiz.de/10013535686
Saved in:
8
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
9
Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
Saved in:
10
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
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