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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
~subject:"online reviews"
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Search: subject_exact:"Empfehlungsmarketing"
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Service quality
online reviews
Viral marketing
33
Virales Marketing
33
Consumer behaviour
21
Konsumentenverhalten
21
Internet marketing
13
Online-Marketing
13
Social Web
10
Social web
10
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
8
Hotel industry
8
Hotellerie
8
Relationship marketing
8
Dienstleistungsqualität
6
Online retailing
6
Online-Handel
6
Gastronomie
5
Restaurant industry
5
Holiday behaviour
4
Social relations
4
Soziale Beziehungen
4
Urlaubsverhalten
4
Beschwerdemanagement
3
Brand image
3
Complaint management
3
Destination management
3
Destinationsmanagement
3
Markenimage
3
Tourism
3
Tourismus
3
eWOM
3
word-of-mouth
3
Bibliometrics
2
Bibliometrie
2
Dienstleistungssektor
2
E-commerce
2
Electronic Commerce
2
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English
11
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Xie, Karen L.
2
Ye, Qiang
2
Bogicevic, Vanja
1
Bradley, Graham L.
1
Bujisic, Milos
1
Buk, Tuba Bozaykut
1
DiPietro, Robin B.
1
Hsu, Maxwell K.
1
Huang, Huiling
1
Jin, Dan
1
Jovanovic, Verka
1
Kwok, Linchi
1
Law, Rob
1
Li, Chunhong
1
Li, Huiying
1
Liu, Jianwei
1
Liu, Qing
1
Lu, Zhi
1
Mainardes, Emerson Wagner
1
Parsa, H. G.
1
Rouliez, Paulette
1
So, Kevin Kam Fung
1
Sousa, Gerlane da Silva
1
Sparks, Beverley
1
Sukhu, Anupama
1
Swanson, Scott R.
1
Tojib, Dewi
1
Tsarenko, Yelena
1
Turan, Aygül
1
Wang, Zhisheng
1
Watanabe, Nicholas M.
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
25
International journal of hospitality management
22
Journal of business research : JBR
19
Journal of hospitality marketing & management
16
Journal of travel and tourism marketing
13
Journal of management information systems : JMIS
12
Information systems research : ISR
10
International journal of contemporary hospitality management
10
Psychology & marketing
9
The journal of services marketing
9
Cogent business & management
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Tourism management : research, policies, practice
8
Service business
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Services marketing quarterly
6
The TQM journal : the international review of organizational improvement
6
International journal of electronic commerce : IJEC
5
Journal of marketing research
5
Journal of strategic marketing
5
The service industries journal
5
European journal of marketing : EJM
4
International journal of electronic marketing and retailing : IJEMR
4
International journal of internet marketing and advertising : IJIMA
4
International journal of market research
4
International journal of services and operations management
4
Journal of marketing
4
Journal of service management
4
Journal of vacation marketing : an international journal
4
Managing service quality : MSQ ; an international journal
4
International journal of advertising : the review of marketing communications
3
International journal of business information systems : IJBIS
3
International journal of consumer studies
3
International journal of electronic business : IJEB
3
Journal for global business advancement : JGBA
3
Journal of financial services marketing : JFSM
3
Journal of international consumer marketing
3
Journal of international marketing
3
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
Let photos speak : the effect of user-generated visual content on hotel review helpfulness
Li, Chunhong
;
Kwok, Linchi
;
Xie, Karen L.
;
Liu, Jianwei
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
4
,
pp. 665-690
Persistent link: https://www.econbiz.de/10014265802
Saved in:
2
When and why language assertiveness affects online review persuasion
Huang, Huiling
;
Liu, Qing
;
Lu, Zhi
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
6
,
pp. 988-1016
Persistent link: https://www.econbiz.de/10014312351
Saved in:
3
Customer online feedback with an identity versus no identity : the influence on review comments
Jin, Dan
;
DiPietro, Robin B.
;
Watanabe, Nicholas M.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 267-295
Persistent link: https://www.econbiz.de/10012800231
Saved in:
4
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
5
It's raining complaints! : how weather factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
Saved in:
6
The influence of online review exposure on reviewers’ intensity level of negative word of mouth
Rouliez, Paulette
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 712-733
Persistent link: https://www.econbiz.de/10012053337
Saved in:
7
The effects of reviewer expertise on future reputation, popularity, and financial performance of hotels : insights from data-analytics
Xie, Karen L.
;
So, Kevin Kam Fung
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
8
,
pp. 1187-1209
Persistent link: https://www.econbiz.de/10011943034
Saved in:
8
A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley
;
Bradley, Graham L.
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
6
,
pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
Saved in:
9
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
10
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
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